Customer Service Representative - State Farm Agent Team Member

Company: Jessica Hernandez - State Farm Agent
Location: Austin
Posted on: February 16, 2026

Job Description:

Job Description Job Description Benefits: License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency opened in 2015 and has grown into a strong, motivated team of five. Ive been with State Farm for 20 years 10 of those spent as a team member before opening my own office so I understand firsthand what it takes to succeed and how to create an environment where people can thrive. As a big sports fan, I bring that same competitive energy and team spirit into the office. We work hard, celebrate wins, and support each other through every challenge. Community involvement is also a big focus for us giving back and staying connected to the people we serve is part of who we are. We love to keep things fun with team dinners, activities like escape rooms, and casual Fridays. Bonuses often tie into team goals or group experiences, and spirit days bring extra energy to the week. Were looking for someone with sales experience whos competitive, driven, and ready to embrace the hustle. If you enjoy connecting with people, setting goals, and being rewarded for your results, youll fit right in with our hardworking, team-oriented culture. ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jessica Hernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

Keywords: Jessica Hernandez - State Farm Agent, Killeen , Customer Service Representative - State Farm Agent Team Member, Customer Service & Call Center , Austin, Texas