Member Experience Specialist (Bilingual)
Company: Base Power Company
Location: Austin
Posted on: February 16, 2026
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Job Description:
Job Description Job Description About Base Base is America’s
next-generation power company. We’re rebuilding the foundation of
modern civilization–electricity–by deploying a vast network of
distributed batteries that is transforming today’s fragile,
centralized grid into a resilient and abundant system. We are
engineers, operators, and creatives solving some of the most
complex, interdisciplinary challenges of our time. About the Role
As part of our Member Experience team, you will play a vital role
in delivering unparalleled support, working directly with customers
to provide a world-class experience. You will be the voice and
advocate of our brand, ensuring every interaction leaves a lasting
impression of trust, satisfaction, and delight. By actively
addressing customer needs and exceeding their expectations, you
will contribute not only to the success of our customers but also
to the growth and reputation of our company. This role offers a
unique opportunity to develop real-world expertise in customer
service, creative problem-solving, and impactful communication, all
while making a tangible difference in the lives of our customers
and the future of Base. What You'll Do Engage with members across
phone, email, text, and other communication channels, delivering
personalized and delightful experiences that leave a lasting
impact. Troubleshoot and resolve member issues related to Base
Power's innovative products, ensuring seamless and satisfying
solutions. Utilize tools to track, manage, troubleshoot, and
prioritize member interactions, ensuring every concern is addressed
promptly and efficiently. Partner with engineering, marketing, and
operations teams to streamline processes, enhance the member
experience, and drive continuous improvement. Act as the “voice of
the customer”, gathering valuable feedback and insights to shape
the future of our products and services. Create and maintain
detailed documentation, knowledge bases, playbooks, and team
resources to ensure consistency in service. Support new members
during onboarding to ensure they understand and can fully utilize
Base Power's products from the start. What You'll Bring 1-5 years
of experience. Fluency in Spanish (written and spoken) is required.
Empathetic communicator who loves connecting with people and making
them feel heard. Strong writing skills with excellent grammar,
tone, and clarity. Ability to think analytically and creatively to
resolve complex issues and suggest process improvements. Attention
to detail in communicating accurately and clearly, tracking
customer interactions, and documenting solutions. Skilled at
managing multiple tasks and inquiries simultaneously while meeting
deadlines and response time goals. Natural inclination to stay calm
under pressure and step up to proactively de-escalate frustrating
situations. Comfortable with ambiguity and a fast-paced environment
to quickly adapt to changes while maintaining high-quality support.
Tech savvy, with a knack for quickly mastering new tools and
systems. Team player motivated by the mission who always puts the
company’s best interests first. Our Values First Principles
Thinking: Question assumptions. Principles > rules. Operate at
Base Pace: Focus on what matters, act quickly, and learn by doing.
Give & Get Feedback: Be direct, be humble, and maintain a growth
mindset. Everyone’s an Owner: Follow through on commitments and own
results. Strong Opinions, Loosely Held: Drive clarity and make
calls with imperfect information. Committed to the Mission:
Rebuilding the grid is a big challenge. We work hard because we
care deeply about the impact we’re creating. We work in-person.
It’s not a 9-to-5. We are all-in. Fun & Optimism Coexist with Grit:
Collaboration and celebration coincide with the intensity of
building real things. Do the best work of your life at Base.
Keywords: Base Power Company, Killeen , Member Experience Specialist (Bilingual), Customer Service & Call Center , Austin, Texas
