Customer Service Representative II

Company: AbbVie
Location: Austin
Posted on: April 2, 2026

Job Description:

Company Description About AbbVie At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn. Job Description Customer Experience Representatives (CXR) that support the Facial Aesthetics (FA) department receive emails from Health Care Providers, internal sales personnel, and administrative personnel to place orders and process credits for product returns for Allergan Aesthetics products. CXRs serve as first-line representatives responsible for handling email inquiries, processing transactions, and act as subject matter experts as needed. Representatives are responsible for fax and/or email order processing and resolution of issues that may prevent orders from shipping, processing credit for product returns and product complaints.Under general supervision, CXRs process internal and external customer requests in a timely, accurate and professional manner. CXRs foster the growth of a strong customer base through creating positive interactions and building strong relationships. Responsibilities: Receive and answer 60-80 customer inquiries regarding product orders, order status, lot number research, physician certification, product returns, requests for credits, product search, and pricing and services offered. Ability to use critical thinking skills to resolve inquiries to meet service levels. Support additional projects and requests as needed. Partner with sales and other operational departments to provide exceptional customer service within designated service levels to complete order transactions and other informational call follow up. Deliver an excellent customer experience, while acting in a professional and courteous manner. Qualifications Requirements: The following listed requirements need to be met at a minimum level to be considered for the position: Experience working with MS Office. Attention to detail and ability to multitask. Effective communication skills. Associate Degree OR High School Diploma and equivalent relevant experience. Key AbbVie Competencies: Positive all for one approach to team deliverables and priorities. Builds strong relationship to enable higher performance. Learns fast, grasps the essence and can change course quickly where indicated. Raises the bar and is never satisfied with the status quo. Creates a learning environment and open to suggestions. The below skills are attributes desired in the ideal candidate, however not mandatory. SAP, CRM, Salesforce, or Business Systems experience preferred. Medical Device or Pharmaceutical experience strongly preferred. Education Associate Degree OR High School Diploma and equivalent relevant experience. Additional Information Applicable only to applicants applying to a position in any location with pay disclosure requirements under state orlocal law: The compensation range described below is the range of possible base pay compensation that the Companybelieves ingood faith it will pay for this role at the timeofthis posting based on the job grade for this position.Individualcompensation paid within this range will depend on many factors including geographic location,andwemayultimatelypaymore or less than the posted range. This range may bemodifiedin thefuture. We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick),medical/dental/visioninsurance and 401(k) to eligibleemployees. This job is eligible toparticipatein our short-term incentiveprograms. Note: No amount of payis considered to bewages or compensation until such amount is earned, vested, anddeterminable.The amount and availability of anybonus,commission, incentive, benefits, or any other form ofcompensation and benefitsthat are allocable to a particular employeeremainsin the Company's soleandabsolutediscretion unless and until paid andmay bemodifiedat the Companys sole and absolute discretion, consistent withapplicable law. AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled. US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html

Keywords: AbbVie, Killeen , Customer Service Representative II, Customer Service & Call Center , Austin, Texas