Field Service Engineer
Company: Apptronik
Location: Austin
Posted on: April 2, 2026
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Job Description:
Apptronik is a human-centered robotics company developing
AI-powered robots to support humanity in every facet of life. Our
flagship humanoid robot, Apollo, is built to collaborate
thoughtfully with people, starting with critical industries such as
manufacturing and logistics, with future applications in
healthcare, the home, and beyond. We operate at the cutting edge of
embodied AI, applying our expertise across the full robotics stack
to solve some of society's most important problems. You will join a
team dedicated to bringing Apollo to market at scale, tackling the
complex challenges like safety, commercialization, and mass
production to change the world for the better. JOB SUMMARY We are
seeking a Field Service Engineer to join our team as part of our
Humanoid product ecosystem. As a Field Service Engineer at
Apptronik, you will be responsible for daily robot and system
operation, repairs, maintenance, and spare parts management at both
Apptronik and customer facilities. This role is primarily focused
on maintaining high uptime on robotic systems, documenting
performance, tracking fleet reliability, and training other team
members. You will work closely with cross-functional teams
providing feedback on how to implement this new system, improve the
design, and integrate it with various other technologies ESSENTIAL
DUTIES AND RESPONSIBILITIES or KEY ACCOUNTABILITIES: Report daily
status of robots and connected equipment (at Apptronik and customer
sites) Perform all activities related to system bring-up,
troubleshooting, emergent service, preventative maintenance, and
spare parts management Document processes, work instructions, user
manuals, troubleshooting guides, knowledgebase articles, FAQ’s,
training plans, and any other materials needed to maximize system
uptime Create status reports, dashboards, Pareto charts, and other
analyses to show key metrics Record and document system
performance, issues, and suggestions for improvement Travel to
customer sites as necessary to perform system repairs, maintenance,
and training Support the integration of the fleet management
platform with customer WMS, WES, and MES to enable deployment in
customer facilities Define requirements, prioritize tasks, and
ensure timely customer support in close partnership with systems
engineering and product management Champion best practices in
customer support, ensuring high standards of field service,
scalability, and reliability Collaborate with product, project, and
engineering teams to support the design and implementation of
scalable and resilient systems SKILLS AND REQUIREMENTS: Track
record of owning all aspects of spares, repairs, and maintenance on
early stage products Problem-solving in high pressure situations at
customer facilities against stringent SLA’s Solid understanding of
automation equipment, fleet management systems, IoT, and related
technologies Excellent communication skills and demonstrated
ability to present to company senior leadership and customer
representatives Be an agent of change, fostering a culture of
collaboration, creativity, innovation, and continuous improvement
Ability to work alone or in a cross-functional team setting
Collaboration with product and engineering on Design for
Serviceability analyses International travel likely; passport
highly desired Travel up to 50% may be required EDUCATION and/or
EXPERIENCE: Bachelor’s degree in a technical discipline
(engineering, robotics, computer science, etc.) or equivalent
experience Proven experience (5 years) in servicing and maintaining
complex electro-mechanical systems (robotics and automation a plus)
Proven experience (5 years) in a customer-facing role Experience
with command line interface on PC systems Familiarity with software
systems, especially Linux, R-Viz, Plot Juggler, and ROS Familiarity
with Jira Service Management for issue ticketing, reporting, and
tracking Experience in deploying and integrating cloud-based
platforms with warehouse and manufacturing management systems
highly desired Experience soldering (through hole and surface
mount) a plus Experience training others (company and customer
personnel) a plus Experience operating in a VR environment a plus
Familiarity with Unity or other video game engines and SteamVR is a
plus PHYSICAL REQUIREMENTS: Prolonged periods of sitting at a desk
and working on a computer Must be able to lift 25-45 pounds at
times Vision to read printed materials and a computer screen
Hearing and speech to communicate International travel likely;
passport highly desired Travel up to 50% may be required Perks:
Competitive salary w/ benefits Highly motivating equity incentive
package Flexible work hours policy Professional development
opportunities Generous Paid Time Off (PTO) 401k plan *This is a
direct hire. Please, no outside Agency solicitations. Apptronik
provides equal employment opportunities to all employees and
applicants for employment and prohibits discrimination and
harassment of any type without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
laws.
Keywords: Apptronik, Killeen , Field Service Engineer, Engineering , Austin, Texas
