Personal Lines Account Manager

Company: BKCW Insurance
Location: Killeen
Posted on: March 16, 2020

Job Description:

Personal Lines Account Manager JOB DUTIES

• Work efficiently and effectively in a team environment
• Behave consistently in the best interest of client and company with excellent communication, attitude and rapport with team and clients
• Apply problem solving techniques to various issues concerning cancellations, claims, renewal issues, audits, receivables, carrier challenges
• Serve as a trusted advisor and consultant to client
• Demonstrate good judgment when handling complex issues
• Meet with insurance company representatives to discuss company changes, including rates and underwriting
• Quote and issue new business and renewals
• Complete continuing education requirements for licensing plus insurance designations or courses that will help performance
• Process policy changes (add &/or delete vehicles, driver changes, mortgagee changes, address changes, etc) including setting up tasks and following up to be sure the change issues correctly
• Send copies of ID cards to insureds
• Send proof of coverage to lienholders and mortgage holders
• Answer billing questions for insureds
• Process billing changes
• Report claims when necessary and contact adjusters to assist on claim questions
• Monitor and respond to emails received from insureds, underwriters, etc.
• Process insureds payments
• Answer and explain coverage questions
• Complete requests from insurance companies (send signed apps, photos, home updates, possible drivers in household, renewal questionnaires, etc.)
• Update replacement cost estimators for homes
• Quote adding new vehicles or drivers to existing auto policies
• Manage task list on a daily basis
• Manage daily voicemails and e-mails responding in a timely fashion COMPETENCIES
  • Business Acumen
  • Communication
  • Consultation
  • Critical Evaluation
  • Ethical Practice EDUCATION AND EXPERIENCE Bachelor's degree or equivalent Insurance Agency experience. BKCW offers plenty of opportunities for advancement and growth, as well as an environment that values teamwork and the following benefits:
    • Competitive Salaries
    • Flex Time
    • Referral Bonuses
    • Paid Education and Training
    • Bonuses for Receiving Industry Designations
    • Anniversary Bonuses
    • Comprehensive Health Insurance with Employer Paid Premium
    • 401K Matching
    • Wellness Program and Incentive
    • Paid Day to Volunteer in the Community
    • Education Scholarship for Children of Employees
    • Commission Reimbursement for Insurance Purchased through BKCW
    • Generous Paid Time Off Program
    • 12 Additional Paid Holidays Per Year
    • Paid Long Term Disability
    • Company Social Events
    • Company Culture Club
    • Family First Organization BKCW History Since 1952, BKCW Insurance has provided personal and commercial insurance services to individuals, families and businesses throughout Texas. We believe our success is directly tied to our commitment to our clients and our community. Currently, BKCW operates primarily in the state of Texas, but has clients with operations in 37 states. During the last 25 years, BKCW has established itself as a leader in providing customized insurance programs to a number of specialty industries. BKCW has been named a Best Practices Agency for the past seventeen years by the Independent Insurance Agents and Brokers of America and was awarded the Business of the Year by the Greater Killeen Chamber of Commerce. BKCW was also named Best Agencies to Work for in the South Central Region by Insurance Journal and named Best Places to work in Insurance. PHYSICAL DEMANDS: The person in this position must have the ability to travel unassisted, stand or sit to remain in stationary position for periods of time, extensively orally communicate, and operate computer for periods of time. Please submit resume to

Keywords: BKCW Insurance, Killeen , Personal Lines Account Manager, Executive , Killeen, Texas