Incident Manager, Regulatory Response - Trust and Safety - Austin
Company: Tik Tok
Location: Austin
Posted on: April 24, 2024
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Job Description:
Responsibilities
TikTok is the leading destination for short-form mobile video. Our
mission is to inspire creativity and bring joy. TikTok has global
offices including Los Angeles, New York, London, Paris, Berlin,
Dubai, Singapore, Jakarta, Seoul and Tokyo.
Why Join Us:
Creation is the core of TikTok's purpose. Our platform is built to
help imaginations thrive. This is doubly true of the teams that
make TikTok possible. Together, we inspire creativity and bring joy
- a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity;
to learn, to innovate, and to grow as one team. Status quo? Never.
Courage? Always. At TikTok, we create together and grow together.
That's how we drive impact - for ourselves, our company, and the
communities we serve. Join us.
About the Team:
Our Trust & Safety team's commitment is to keep our online
community safe. We have invested heavily in human and machine-based
moderation to remove harmful content quickly and often before it
reaches our general community. The Trust & Safety team at TikTok
helps ensure that our global community is safe and empowered to
create and enjoy content across all of our applications in line
with our Community Guidelines.
Responsibilities:
- Investigate, manage, and resolve reported incidents and
escalations across various TikTok channels, including the review of
graphic, controversial, and potentially offensive content;
- Craft comprehensive incident reports and effectively communicate
analysis results and escalations to key stakeholders;
- Analyze incident trends, systems, and data to enhance overall
escalation processes, offering recommendations for process, policy,
and product improvements;
- Demonstrate composure and grace under high-pressure
situations;
- Collaborate with global cross-functional teams, including
regional Incident Management teams, Public Policy, Legal, Product,
and Engineering, to develop effective solutions;
- Drive both ad hoc and strategic projects and initiatives
independently or through collaboration.
Qualifications
Minimum Qualifications:
- A Bachelor's degree and relevant working experience in the
field;
- The ability to excel under pressure, along with strong
interpersonal and communication skills for effective engagement
with different teams while leading and managing escalations;
- Familiarity with social media challenges and a keen sensitivity
to safety, regulatory, or compliance issues;
- Exceptional accuracy and acute attention to detail;
- Strong multitasking ability to manage competing priorities
seamlessly across teams;
- Flexibility with global working hours, as well as availability
for holiday and weekend shifts.
Preferred Qualifications:
- Any second language proficiency other than English with high use
in the LATAM market will be considered a plus;
- Quantitative skills, a data-driven mindset, and proficiency in
SQL or Excel;
- Prior experience in Trust & Safety, fraud, regulation, or risk
management;
Trust & Safety recognizes that keeping our platform safe for TikTok
communities is no ordinary job which can be both rewarding and
psychologically demanding and emotionally taxing for some. This is
why we are sharing the potential hazards, risks and implications in
this unique line of work from the start, so our candidates are well
informed before joining.We are committed to the wellbeing of all
our employees and promise to provide comprehensive and
evidence-based programs, to promote and support physical and mental
wellbeing throughout each employee's journey with us. We believe
that wellbeing is a relationship and that everyone has a part to
play, so we work in collaboration and consultation with our
employees and across our functions in order to ensure a truly
person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees
are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our
workplace. At TikTok, our mission is to inspire creativity and
bring joy. To achieve that goal, we are committed to celebrating
our diverse voices and to creating an environment that reflects the
many communities we reach. We are passionate about this and hope
you are too.
TikTok is committed to providing reasonable accommodations in our
recruitment processes for candidates with disabilities, pregnancy,
sincerely held religious beliefs or other reasons protected by
applicable laws. If you need assistance or a reasonable
accommodation, please reach out to us at
https://shorturl.at/cdpT2
Keywords: Tik Tok, Killeen , Incident Manager, Regulatory Response - Trust and Safety - Austin, Executive , Austin, Texas
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