Customer Service Manager

Company: AMD Electrical Contracting LLC
Location: Austin
Posted on: April 24, 2025

Job Description:

AMD Electrical Contracting LLC in Austin, TX, US is seeking a Customer Service Manager to join our dedicated team. We pride ourselves on delivering exceptional electrical services to clients, and we are looking for a passionate individual to lead our customer service department. The successful candidate will play a key role in ensuring that our customers receive top-notch service, resolving any issues promptly and efficiently. As the Customer Service Manager, you will be responsible for overseeing a team of customer service representatives, ensuring that they deliver the highest level of support to our valued clients. This role offers a competitive salary of $70,000 and the opportunity to be part of a dynamic company that values customer satisfaction above all else.

Responsibilities:
--- Develop and implement customer service policies and procedures to enhance overall customer satisfaction.
--- Monitor and analyze customer service performance metrics to identify areas for improvement and implement strategies accordingly.
--- Train, mentor, and supervise customer service representatives to ensure consistent quality service delivery.
--- Collaborate with other departments to resolve complex customer issues and escalate when necessary to achieve timely resolution.
--- Conduct regular meetings with the customer service team to provide feedback, address concerns, and foster a positive work environment.

Qualifications:
--- 3+ years of experience in customer service management
--- Strong leadership and team-building skills
--- Excellent communication and interpersonal abilities
--- Proficiency in Microsoft Office Suite
--- US Work Authorization

About Company:
When you have commercial or residential work that needs to be done quickly and with an eye for quality, look no further than AMD Electrical Contracting LLC in Austin. We have the most highly-trained, industry-certified electricians with years of experience working for both commercial and residential clients.

Our Master Electrician, Jeff Anderson, and his business partner, Elizabeth Anderson, started AMD Electrical in 2005 and have been slowly growing it into the business it is today. Jeff has been in the electrical industry for 26 years, and Elizabeth has a business and accounting degree from Concordia University. In 2013, we opened our service division and added Shawn Rowland as our service manager. Shawn brings 20+ years of electrical service knowledge to AMD Electrical Contracting and has helped to grow that division.

Keywords: AMD Electrical Contracting LLC, Killeen , Customer Service Manager, Executive , Austin, Texas