Supervisor - Clinic Operations
Company: College of Charleston
Posted on: September 16, 2023
The Supervisor Clinic Operations is accountable for coordinating
and supervising the day-to-day activities of assigned employees in
the physician front office, clinics, or other operational areas
that help patients, to ensure high quality, patient-centered care
and compliance with established policies, procedures and
ESSENTIAL FUNCTIONS OF THE ROLE
Provides direct supervision and leadership for 5 to 10 FTEs.
Organizes work in an efficient and cost effective manner, ensuring
continuity of service and patient satisfaction.
Work includes appointment scheduling, billing and follow-up,
patient throughput, facilities management, and ensuring the safety
of employees and patients.
Builds teamwork and maintains effective communication with direct
reports, peers, other various departments and administration.
Provides subject matter expertise for employees supervised. Sets
standards for work quality and volume, monitors work output,
coaches for excellence, identifies opportunities for LEAN
applications and implements changes as needed.
Serves as part of the work team, performing duties as needed,
working along side those supervised.
Ensures employees adhere to standards of behavior, corporate
policies and practices, and patient satisfaction standards as they
relate to both internal and external customers.
Provides input in budget process to ensure resources are enough to
service patient needs. Monitors inventory and supplies ordering
what is required as needed.
Oversees compliance, training and maintenance of applicable license
Partners with leadership and necessary departments to investigate,
resolve and document resolution of patient complaints concerning
services provided by practice.
Participates in interviewing, making hiring recommendations,
orienting, evaluating, coaching, team building activities, and if
necessary, assisting with disciplinary actions.
Maintains safety of patients, family members, staff and self during
KEY SUCCESS FACTORS
Experience in healthcare or patient related services associated
with physician front office, clinics, other operationsal areas that
help patients, such as customer service, call center or insurance
Supervisory experience is preferred.
Demonstrated teaching and mentoring skills are preferred
Must have excellent social skills and be able to handle difficult
people and situations. Able to relate to others including patients,
employees, coworkers, senior management, vendors and the general
Basic knowledge of the revenue cycle.
Professional demeanor and appearance.
Good problem solving skills.
Able to make tactical choices around the allocation and direction
of the work of supervised employees using established guidelines,
policies and procedures.
Able to make effective hiring and termination recommendations.
Able to train, and evaluate performance of supervised staff.
General computer skills, including but not limited to: Microsoft
Office, information security, scheduling and payroll systems,
electronic medical documentation, and email.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based on position type and/or level
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 3 Years of Experience
Keywords: College of Charleston, Killeen , Supervisor - Clinic Operations, Healthcare , Cameron, Texas
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