Patient Advocacy Program Manager
Company: Texas Health Action
Location: Austin
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Texas Health Action (THA) is a
community-informed non-profit organization dedicated to providing
access to culturally affirming, quality health services in a safe
and supportive environment, with expertise in serving LGBTQIA
people and those impacted by HIV. Kind Clinic proudly serves Texas
with four vibrant locations: two in Austin, one in San Antonio, and
another in Dallas plus virtual care services available to all
residents across Texas. Bolstered by Waterloo Counseling Center and
a passionate team of over 250 dedicated employees and volunteers,
THA is at the forefront of promoting healthcare equity and
accessibility throughout the state. Read more about THA here:
http://texashealthaction.org. Texas Health Action is seeking a
Patient Advocacy Program Manager to beresponsible for the
day-to-day management of the Kind Clinic Patient Advocacy program
and directly oversee Patient Advocate Supervisors across all Kind
Clinic locations. The Program Manager will work closely with Kind
Clinic clinical staff, the Patient Support Center, Retention, Care
Navigation, Revenue Cycle Management, and pharmacy teams to enhance
and maximize the patient experience. This role provides leadership
and oversight of patient financial navigation and internal patient
assistance program operations to support patient affordability,
continuity of care, and compliance with all local, state, and
federal funding requirements. This position reports to the Director
of Patient Support Services. Up to 25% of travel is required to
Kind Clinic locations in other cities. What you would do: Supports
status-neutral engagement activities that promote access to HIV
biomedical interventions for prevention and care services by
identifying and addressing psychosocial and financial barriers to
care, including those related to insurance billing, patient
financial responsibility, and assistance programs, and ensuring
linkage to appropriate supportive services and resources. Oversees
patient financial navigation activities, ensuring Patient Advocacy
staff are equipped to educate patients on anticipated costs of
care, out-of-pocket responsibility, insurance billing processes,
and available financial assistance options Monitors issues
affecting client access, adherence, retention in care, and
affordability; maintains up-to-date knowledge of internal and
external resources to support a seamless continuum of care Provides
guidance and escalation support for complex patient situations
involving insurance billing questions, affordability concerns, or
financial hardship, in coordination with Revenue Cycle Management
or billing staff Oversees the success, sustainability, and budget
compliance of internal patient assistance programs, including
patient eligibility and utilization monitoring Collects, analyzes,
and utilizes programmatic and operational data related to access,
insurance billing outcomes, patient assistance utilization, and
cost-related barriers to care to inform quality improvement and
program planning Organizes and plans program operations and
facilitates solutions to system and workflow issues in
collaboration with Patient Support Services leadership Acts as a
liaison between local agencies and internal departments across all
Kind Clinic locations to support coordinated services and effective
program operations Assists the Director of Patient Support Services
with program-specific policy and procedure development, key
performance indicator tracking, and implementation of strategies to
achieve departmental goals Participates in Continuous Quality
Improvement (CQI) processes, including annual policy review,
quarterly CQI meetings, and development and monitoring of
program-specific performance measures Provides supervision,
direction, and guidance to assigned Patient Advocacy staff,
including responsibility for hiring, training, performance
management, and staff development Ensures understanding of grant
requirements and deliverables, including DSHS/Ryan White and 340B,
and supports compliance monitoring, audits, and reporting
improvements Oversees 340B-related patient support functions,
including coordination with contract pharmacies, monitoring
utilization trends, and addressing patient concerns in
collaboration with pharmacy partners Supports organizational growth
and change initiatives by maintaining program effectiveness during
operational transitions and educating stakeholders on Patient
Advocacy program functions Maintains confidentiality of protected
health information and ensures staff compliance with HIPAA and
organizational policies and procedures Contributes to a
collaborative, inclusive, and patient-centered environment that
promotes teamwork, accountability, staff development, and care that
is sex positive and free of shame, stigma, or judgment How you
would describe your skills: You have a passion and connection to
the communities we serve You “love” what you do, you seek to serve
mission Listening is one of your key strengths You love team
building You feel comfortable with technology and learning new
software You are the model of the organization’s values and people
can readily point to you as an example of how to ‘be’ You balance
People and Process You have an attention to detail but can see the
big picture You value great benefits and a mission driven work
culture Knowledge, Skills, and Abilities: Must have basic PC skills
that include a combination of working in a Windows Operating System
and Microsoft Outlook, Word, and Excel. Understands the importance
of maintaining confidentiality; able to maintain confidentiality
under HIPAA standards. Must have the ability to exercise a high
degree of diplomacy and tact; excellent customer services and
interpersonal communication skills; Cultural sensitivity and
demonstrated ability to work with diverse people groups.
Well-developed verbal and written communication skills in English;
Additional language abilities desirable. Ability to work well under
pressure with minimal supervision. Ability to effectively interact
with persons of widely diverse roles, backgrounds, cultures, and
socio-economic classes, those in crises or resistant or negative
toward organizations. Ability to apply time management practices to
prioritize, schedule and complete work effectively to comply with
mandated policies and deadlines. Ability to work on multiple tasks
or parts of tasks simultaneously to ensure timely completion of
work activities. Must be able to work productively with other
departments and employees. Ability to work with professionals from
various partners and organizations. Usually works forty (40) hours
per week, some weekends may be required. Ability to successfully
manage conflict, negotiating “win-win” solutions. Must be able to
multi-task, prioritize with strong time management skills.
Exceptional follow through on tasks and assignments Must possess
leadership qualities and be able to supervise and secure the
cooperation of staff. Compensation Based on the role’s duties and
requirements, this position has a starting hourly rate of $33.89.
The final starting rate will be determined by the selected
candidate’s qualifications and relevant experience. Requirements
Education and/or Licensure – Bachelor’s Degree in humanities or
social services or experience that supports knowledge and abilities
of service delivery within a healthcare setting required. No
licensure required. Experience: Demonstrated understanding of
patient needs in safety-net healthcare settings, including the
financial, insurance, and revenue cycle factors that impact access
to care. Must be compassionate and knowledgeable about the
healthcare process, with the ability to support patients with
questions related to cost of care, insurance billing, patient
financial responsibility, and financial assistance options.
Experience monitoring medication access and treatment adherence,
identifying cost- or billing-related barriers, and collaborating
with clinical, pharmacy, billing, or Revenue Cycle Management teams
to support patient affordability and continuity of care.
Proficiency in Microsoft Office and ability to learn systems that
support patient financial navigation and revenue cycle workflows.
Minimum of three (3) years of healthcare experience, including at
least two (2) years of management or supervisory experience, and
two (2) years in a patient advocacy, case management, or health
navigation role. Additional Preferred Requirements – Bi-lingual
(English/Spanish) a plus. Experience with LGBTQIA and/or other
marginalized communities a strong plus. Experience with HIV and/or
sexual health programs, or in an organization providing comparable
services to similar populations preferred. Experience with 340b and
Ryan White grant requirements preferred. Physical
Requirements/Environmental Conditions – Perform the following with
or without reasonable accommodations: Ability to stoop, kneel,
crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and be
able to perceive the attributes of objects such as size, shape,
temperature, and/or texture by touching with skin, particularly
that of the fingertips. Ability to express and exchange ideas via
spoken word during activities in which they must convey detail or
important spoken instructions to others accurately, sometimes
quickly and loudly. Hearing to perceive the nature of sound with no
less than 40 db loss @ Hz, 1000 Hz, and 2000 Hz with or without
correction; ability to perceive detailed information orally and
make fine discriminations in sound. Perform repetitive motions with
wrists, hands, and fingers. Individual must be able to exert up to
100 pounds of force occasionally and to be able to lift, carry,
push, pull, or otherwise move objects. Work requires a minimum
standard of visual acuity with or without correction that will
enable people in the role to complete administrative and clerical
tasks, as well as inspect and analyze. Must be able to work and
concentrate amidst distractions such as noise, conversation, and
foot traffic; ability to handle interruptions often and be able to
move from one task to another. While worker may possibly be
subjected to temperature changes, the worker is generally not
substantially exposed to adverse environmental conditions as the
work is predominantly inside. Applicant Information: Submitting
official transcripts, diplomas, certifications and licenses may be
required prior to final offer. Unofficial transcripts and copies of
other relevant documents may be attached to the application for
consideration in advance. Information regarding employment history
as it relates to the qualifications of the position may be needed
for employment verification. The applicant selected for employment
is subject to a pre-employment background check. A history of
conviction may not automatically disqualify an applicant.
Applicants with a history of conviction may be considered on a
case-by-case basis, after individualized assessment of factors
including the nature of the conviction, the job duties and
responsibilities, the length of time since the conviction, and
evidence of mitigation or rehabilitation. If required for the
position, a physical, motor vehicle record evaluation, and
additional background checks may be conducted. EEO Statement –
Texas Health Action is proud to be an Equal Employment Opportunity
and Affirmative Action employer. We do not discriminate based upon
race, religion, color, national origin, gender (including
pregnancy, childbirth, or related medical conditions), sexual
orientation, gender identity, gender expression, age, status as a
protected veteran, status as an individual with a disability, or
other applicable legally protected characteristics. Benefits Health
Care Plan (Medical, Dental & Vision) Retirement Plan (403b) Life
Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation,
Sick & Holidays) Disability (Short Term & Long Term) Training &
Development
Keywords: Texas Health Action, Killeen , Patient Advocacy Program Manager, Healthcare , Austin, Texas
