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Assistant General Manager- Killeen, TX area

Company: Black Rifle Coffee Co
Location: Harker Heights
Posted on: November 14, 2021

Job Description:

WE ARE We are Black Rifle Coffee Company, a veteran-owned company serving premium, fresh-roasted coffee to people who love America. We have a love for coffee, dogs, the outdoors, America, and most importantly, our customers! We are more than a product and more than a company; we are a culture. A culture full of motivated men and women who roll up their sleeves and get the job done with integrity, love, innovation, and radical transparency. Join us as we take action on our commitment to provide quality coffee and give back to the veteran and first responder communities and those who support it THE ROLE Black Rifle Coffee Company is experiencing explosive growth and seeks to hire several Assistant General Managers who will contribute to the success of Black Rifle Coffee by leading a team of Team Members and Baristas to create and maintain the Black Rifle Coffee experience for our customers. This person is required to assist in the overall operation of the store, including supervising and managing the workforce, making staffing decisions, ensuring customer satisfaction and product quality, managing the stores financial performance, and managing safety and security within the store. YOUR TASK * Setting goals for the work group and developing organizational capability * Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. * Displays a customer comes first attitude by training and holding the team accountable for delivering legendary customer service. * Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. * Manages the core values and mission of Black Rifle Coffee. * Plans, identifies, communicates, and delegates appropriate responsibilities and practices to the team to ensure smooth flow of operations. * Provides coaching and direction to the store team to take action and to achieve operational goals. * Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. * Solicits customer feedback to understand customer needs and the needs of the local community. * Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. YOUR EXPERIENCE * Bachelors degree preferred * 5+ years experience in a QSR environment * 2+ years experience in Retail/QSR store management * Self-motivated * Strong communication and team-building skills * Total Compliance with all store operations policies * Manage work schedules within established budgets for optimal store coverage * Ability to work a flexible schedule (i.e. Holidays, Weekends) YOUR BENEFITS * Competitive Pay * Comprehensive medical, dental & vision package * Company-paid life insurance + supplemental options * Short and Long-Term disability options/coverage * Extensive EAP program with legal coverage * Irreverently humorous work environment * American values-based culture built on freedom, integrity, accountability, respect, love, and commitment to serve those who have served. BRCC is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. All selected candidates will be required to submit to a pre-employment background check.

Keywords: Black Rifle Coffee Co, Killeen , Assistant General Manager- Killeen, TX area, Hospitality & Tourism , Harker Heights, Texas

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