CSC Customer Service Spec 1
Company: Innova Solutions
Location: Belton
Posted on: March 18, 2023
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Job Description:
Description: CSC Customer Service Rep I: **COVID VACCINATION
REQUIRED** *Must be US Citizen or Perm Resident *Minimum 6 months
contract. Payrate: $18/hr Available Shifts: Thursday - Monday 3:00
PM to 11:00 PM Job Description: Job Title: CSC Customer Service Rep
II Job Family: Customer Service FLSA Status: Nonexempt Job Group:
Customer/Administrative Support JOB SUMMARY: Competency checklists
completed for both skill sets required at CR1 level: This includes
answering phones for public and internal (employee, patient,
visitor) customers: documentation and dispatch of work requests.
Ability to assist in special projects. WHAT IS EXPECTED (ESSENTIAL
FUNCTIONS): Proficient in ALL phone and work request dispatch
responsibilities. Ability to fill in for CR 1's on any shift.
Monitors environmental alarms: doors, gates, parking lot intercoms
& CCTV. Assists with the workflow and assignments for patient
transporters. Leads or participates in projects in support of the
department. Responsible for providing feedback to leadership
regarding ways to improve processes, increase efficiencies, and to
maximize the performance of the department. Expectations listed are
intended to describe essential functions only and management
retains the right to reassign duties & responsibilities to this
position at any time. Performs all position appropriate duties as
required in a competent, professional and courteous manner.
KNOWLEDGE, SKILLS AND ABILITIES: Ability to handle difficult
situations; providing conflict resolution if necessary. Excellent
customer service skills. Ability to read and write in the English
language. Proficiency with the Microsoft Office Suite of software.
Ability to comprehend instructions, correspondence, memos and other
forms of verbal and written communications. Ability to be
successful in a stressful, fast-paced environment. The information
contained in this job description is intended to describe the
essential job functions required of those assigned to this job. It
is not intended to be an exhaustive list of all responsibilities,
duties, knowledge, skills, and abilities needed to perform the job.
Please note that management retains the right to assign or reassign
duties and responsibilities to this job at any time. The ability to
competently perform all the essential duties of the position, with
or without reasonable accommodation, demonstrated commitment to
effective customer service delivery, integrity, and the ability to
work productively as a member of a team or work group are basic
requirements of all positions at Baylor Scott & White Health.
MINIMUM REQUIREMENTS ADDENDUM: Experience in an administrative
support role and/or customer service preferred. Healthcare, call
center, or dispatch service experience preferred. Minimum
Requirements Education: H.S. Diploma/GED Equivalent Experience: 1+
year experience required Working Conditions Physical Requirements:
Sitting in the same location or standing/walking; required to
stoop, climb or lift light material (10 to 20 lbs.) or equipment.
Environment: Located in an indoor area with frequent exposure to
mild physical discomfort from dust, fumes, temperature, and noise.
Examples: patient cares providers and laboratory technicians.
Respiratory Category: Job tasks do not involve exposure to
respiratory particulates and the use of respiratory protection is
not a condition of employment.? Hazard 1, 2 or 3: OSHA Bloodborne
Pathogen Category 3: Tasks that involve no exposure to blood, body
fluids, tissues, or other potentially infectious materials and
Category 1 tasks are not a condition of employment. Last Login
Time: 02/28/2023 12:05 EST Confidential and Proprietary Information
of SAP America, Inc.
Keywords: Innova Solutions, Killeen , CSC Customer Service Spec 1, Hospitality & Tourism , Belton, Texas
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