CSC Customer Service Spec 1
Company: Innova Solutions
Posted on: March 19, 2023
Innova Solutions is immediately hiring for a CSC Customer
Service Spec 1> Position type: ContractDuration: Location:
Temple Texas 76508> As a(n) CSC Customer Service Spec 1> you
- Competency checklists completed for both skill sets required at
- This includes answering phones for public and internal
(employee, patient, visitor) customers: documentation and dispatch
of work requests.
- Ability to assist in special projects. Essential Functions:
- Proficient in ALL phone and work request dispatch
- Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot
intercoms & CCTV.
- Assists with the workflow and assignments for patient
- Leads or participates in projects in support of the
- Responsible for providing feedback to leadership regarding ways
to improve processes, increase efficiencies, and to maximize the
performance of the department.
- Expectations listed are intended to describe essential
functions only and management retains the right to reassign duties
& responsibilities to this position at any time.
- Performs all position appropriate duties as required in a
competent, professional and courteous manner. Knowledge, Skills &
- Ability to handle difficult situations; providing conflict
resolution if necessary.
- Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and
other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced
- The information contained in this job description is intended
to describe the essential job functions required of those assigned
to this job.
- It is not intended to be an exhaustive list of all
responsibilities, duties, knowledge, skills, and abilities needed
to perform the job.
- Please note that management retains the right to assign or
reassign duties and responsibilities to this job at any time.
- The ability to competently perform all the essential duties of
the position, with or without reasonable accommodation,
demonstrated commitment to effective customer service delivery,
integrity, and the ability to work productively as a member of a
team or work group are basic requirements of all positions at
Client. Minimum Requirements:
- Experience in an administrative support role and/or customer
- Healthcare, call center, or dispatch service experience
- S. Diploma/GED Equivalent Experience:1+ year experience
requiredThe ideal candidate will have:
- Administrative support role and/or customer service
- Microsoft Office Suite of software Qualified candidates should
APPLY NOW for immediate consideration! Please hit APPLY to provide
the required information, and we will be back in touch as soon as
possible.Thank you! PAY RANGE AND BENEFITS:Pay Range*: 17$ - 18$/hr
on W2*Pay range offered to a successful candidate will be based on
several factors, including the candidate's education, work
experience, work location, specific job duties, certifications,
etc. Benefits: Innova Solutions offers benefits( based on
eligibility) that include the following: Medical & pharmacy
coverage, Dental/vision insurance, 401(k), Health saving account
(HSA) and Flexible spending account (FSA), Life Insurance, Pet
Insurance, Short term and Long term Disability, Accident & Critical
illness coverage, Pre-paid legal & ID theft protection, Sick time,
and other types of paid leaves (as required by law), Employee
Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998
and headquartered in Atlanta, Georgia, Innova Solutions employs
approximately 50,000 professionals worldwide and reports an annual
revenue approaching $3 Billion. Through our global delivery centers
across North America, Asia, and Europe, we deliver strategic
technology and business transformation solutions to our clients,
enabling them to operate as leaders within their fields. Recent
- One of Largest IT Consulting Staffing firms in the USA -
Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated - Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
- Advanced Tier Services partner with AWS and Gold with
MSWebsite: Innova Solutions is an Equal Opportunity Employer and
prohibits any kind of unlawful discrimination and harassment.
Innova Solutions is committed to the principle of equal employment
opportunity for all employees and to providing employees with a
work environment free of discrimination and harassment on the basis
of race, color, religion or belief, national origin, citizenship,
social or ethnic origin, sex, age, physical or mental disability,
veteran status, marital status, domestic partner status, sexual
orientation, or any other status protected by the statutes, rules,
and regulations in the locations where it operates. If you are an
individual with a disability and need a reasonable accommodation to
assist with your job search or application for employment, please
contact us at or (770) 493-5588. Please indicate the specifics of
the assistance needed. Innova Solutions encourages all interested
and qualified candidates to apply for employment opportunities.
Innova Solutions (HireGenics/Volt) does not discriminate against
applicants based on citizenship status, immigration status, or
national origin, in accordance with 8 U.S.C. - 1324b.
Keywords: Innova Solutions, Killeen , CSC Customer Service Spec 1, Hospitality & Tourism , Belton, Texas
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