CSC Customer Service Spec 1

Company: Innova Solutions
Location: Belton
Posted on: March 19, 2023

Job Description:

Innova Solutions is immediately hiring for a CSC Customer Service Spec 1> Position type: ContractDuration: Location: Temple Texas 76508> As a(n) CSC Customer Service Spec 1> you will:Qualifications:Job Description:

• Competency checklists completed for both skill sets required at CR1 level
• This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
• Ability to assist in special projects. Essential Functions:
  • Proficient in ALL phone and work request dispatch responsibilities.
  • Ability to fill in for CR 1's on any shift.
  • Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.
  • Assists with the workflow and assignments for patient transporters.
  • Leads or participates in projects in support of the department.
  • Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.
  • Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.
  • Performs all position appropriate duties as required in a competent, professional and courteous manner. Knowledge, Skills & Abilities:
    • Ability to handle difficult situations; providing conflict resolution if necessary.
    • Excellent customer service skills.
    • Ability to read and write in the English language.
    • Proficiency with the Microsoft Office Suite of software.
    • Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.
    • Ability to be successful in a stressful, fast-paced environment.
    • The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
    • It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
    • Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
    • The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Client. Minimum Requirements:
      • Experience in an administrative support role and/or customer service preferred.
      • Healthcare, call center, or dispatch service experience preferred. Education:
        • S. Diploma/GED Equivalent Experience:1+ year experience requiredThe ideal candidate will have:
          • Administrative support role and/or customer service experience
          • Microsoft Office Suite of software Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Thank you! PAY RANGE AND BENEFITS:Pay Range*: 17$ - 18$/hr on W2*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions:
            • One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
            • ClearlyRated - Client Diamond Award Winner (2020)
            • One of the Largest Certified MBE Companies in the NMSDC Network (2022)
            • Advanced Tier Services partner with AWS and Gold with MSWebsite: Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. - 1324b.

Keywords: Innova Solutions, Killeen , CSC Customer Service Spec 1, Hospitality & Tourism , Belton, Texas