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Customer Service Rep (Call Center)

Company: Teleperformance
Location: Killeen
Posted on: March 11, 2019

Job Description:

Customer Service Rep (Call Center) DOING BUSINESS WITH PEOPLE, FOR PEOPLE. Teleperformance is a global leader in providing exceptional omni-channel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world's population. This kind of growth wouldn't have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success. Your Impact Our Customer Service Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your ResponsibilitiesHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingAppropriately communicate with customersCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningAdhere to all client and regulatory compliance lawsDocument all customer facing interactionsEngage leadership for support, when appropriate (involve to resolve) What We're Looking forOver 18 years of ageAbility to type 30 wpmAbility to pass client specific testingHigh School Graduate or GEDComfort with desktop computer systemProven oral and written communication skillsCompassionate customer service mindsetAbility to interact with various types of customers What We Prefer6 months Call Center experience6 months Customer service experienceLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows/iOS operating systemsOrganization and work prioritization skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity EmployerAssociated topics: call, client, client service, customer service, guest, representative, service representative, telephone, telephone activation specialist, trouble resolution

Keywords: Teleperformance, Killeen , Customer Service Rep (Call Center), Hospitality & Tourism , Killeen, Texas

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