Technical Support Specialist

Company: Collabera
Location: Austin
Posted on: June 4, 2025

Job Description:

Title: Technical Support Specialist

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Austin,TX
Duration: 3 months contract, with a possibility of extension
Travel: Yes; 60-80%, per diem included
Payrate: $12-20/hr


Must Haves:
1+ year working in a desktop support role - Knowledge with Active Directory and scripting on the backend is ideal
If they have worked in a "technical support" capacity then they will be able to help with the tasks they are asked to do
They will be helping with the technical integrations at the Tier 1 level - nothing overly complex - help with devices and network access etc.
This person needs to be customer focused first, technical skills can be minimal
Great customer service/interpersonal skills - this is crucial and almost more important than the skillset as they will be the first POC for the transition into the Network
Ability/willing to travel all over the US to different client sites


Day-to-Day:
They will go through a 2-week training period in Austin, Texas before being scheduled in person to a variety of clinics
There will be a travel schedule provided well in advance to allow for proper planning
There will be a per diem based on State guidelines and all of expenses will be paid directly by the client
When they are not traveling, they will be doing customer service focus tasks from home or Corporate HQ if they are in Austin
When onsite they will help support front and back-office employees to get their devices and systems set up to be absorbed into the company environment

Keywords: Collabera, Killeen , Technical Support Specialist, IT / Software / Systems , Austin, Texas