Marketing & Customer Service Specialist
Company: Vendidit
Location: Austin
Posted on: February 19, 2026
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Job Description:
Job Description Job Description Salary: 70,000-90,000 Salary
Marketing & Customer Service Specialist Location: Austin TX
Employment Type: 90-Day Contract Full-Time Experience Level:
Mid-Senior Compensation: $70,000$90,000 annual salary (upon
full-time conversion) Benefits (upon full-time conversion):
Medical, dental, and vision coverage 401(k) company-supported life
insurance Reporting & Collaboration: During the initial contract
period, this role will work closely with the EVP of Business
Development and the in-house development team. About Vendidit
Vendidit provides innovative solutions for individuals and
businesses engaged in the recommerce market. We make it easier to
buy, sell, and manage products in ways that are efficient,
reliable, and sustainable. Our mission is to help keep items out of
landfills and put them in the hands of people who will use them,
creating value for our partners while supporting a more circular
economy. Job Summary The Marketing and Customer Service will be a
key driver of Vendidits brand presence, digital engagement, and
creative content across all marketing channels. This hands-on role
blends marketing strategy with creative design execution, including
social media, video content, online marketplace visuals, email
campaigns, and other promotional materials. Drive demand generation
and customer satisfaction for Vendidits software products by
executing marketing campaigns, handling inbound customer support,
and feeding product/UX insights to the team.The Specialist will
report directly EVP of Business Development , in-office role based
in Austin, Texas. Candidates must live in the Austin area. Key
responsibilities Plan and execute digital marketing campaigns
(email, PPC, social, content) to generate qualified leads. Create
and maintain marketing collateral: case studies, blog posts,
product pages, landing pages, and drip sequences. Manage CRM
(HubSpot/other): segment lists, run nurturing flows, track campaign
performance. Serve as first-line customer support for inbound
requests via email, chat, and phone; triage issues and escalate
technical tickets to engineering. Onboard new customers: product
walkthroughs, documentation delivery, and success check-ins.
Collect and synthesize customer feedback and feature requests;
coordinate with product and dev teams. Monitor and report on
marketing and CS KPIs; recommend optimizations. Maintain knowledge
base / help center content and update FAQs. Qualifications & skills
24 years in B2B SaaS marketing or customer success/support.
Comfortable with CRM, helpdesk tools (e.g., HubSpot, Zendesk,
Intercom) and analytics (Google Analytics). Strong writing and
content-creation skills; basic design skills (Canva) a plus. Good
technical aptitude to understand software concepts and reproduce
issues for engineers. Excellent verbal and written communication;
customer-focused mindset. Ability to multitask, prioritize, and
work cross-functionally. Success metrics MQLs and SQLs generated,
conversion rates from campaigns. Response time and first-contact
resolution for support. Customer satisfaction (CSAT) and Net
Promoter Score (NPS) trends
Keywords: Vendidit, Killeen , Marketing & Customer Service Specialist, IT / Software / Systems , Austin, Texas
