Application Analyst - Epic Ambulatory/Bones
Company: Dell Medical School
Location: Austin
Posted on: March 1, 2026
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Job Description:
The Office of Information Technology at the Dell Medical School
is seeking an Epic Analyst - Ambulatory/Bones Analyst. Purpose This
position serves as the subject matter expert and technical contact
for their focus application areas (Ambulatory/Bones) and takes the
lead in primary areas of work, including Projects, Changes, and the
highest point of Break/Fix escalation. Additionally, the Epic
Analyst - Ambulatory/Bones Analyst demonstrates full use and
application of standard principles, theories, and concepts related
to technical discipline, and provide solutions to a variety of
complex problems. Responsibilities Designs, builds, configures,
tests, and provides maintenance of clinical information systems
with a focus in patient registration, patient scheduling, patient
billing, and patient throughput. Serves as a liaison between
business operations and providers, internal information technology,
system users and vendors working within the defined project
objectives for issue and problem resolution. Provides support to
end-users both remotely and in-person. Monitors, investigates,
troubleshoots, and resolves incoming tickets. Coordinates system
fixes and changes with software vendors. Coordinates the deployment
of application changes with the training team and operations.
Creates test scripts, timelines, and plans for application and
workflow changes. Performs actual testing of clinical information
system configuration and processes, including testing across
applications and/or the testing of the application configuration of
other analysts. Coordinates and participates in requestor and user
testing of application changes. Collaborates with technical
colleagues to help identify any infrastructure related issues that
have resulted in clinical application issues. Provides on-going end
user clinical information systems support with all upgrades, new
releases, enhanced functionality, and requested change and problem
management support following the outlined ITIL processes. Marginal
or Periodic Functions: Assists with other Epic modules as needed.
Provides backup support during peak times or staff shortages.
Participates in special projects and initiatives. Performs related
duties as required. Knowledge, Skills & Abilities Technical
Learning Quickly learns new technical skills and knowledge; is good
at learning new industry, company, product, or technical knowledge.
Stays updated with the latest Epic Ambulatory features. Actively
seeks out training opportunities. Applies new knowledge to improve
system performance. Problem Solving Uses rigorous logic and methods
to solve difficult problems with effective solutions. Diagnoses and
resolves complex application issues. Develops innovative solutions
to improve user experience. Collaborates with teams to address
system challenges. Customer Focus Is dedicated to meeting the
expectations and requirements of internal and external customers.
Provides excellent support to clinical staff. Understands and
anticipates user needs. Ensures user satisfaction with application
performance. Collaboration Works effectively and cooperatively with
others; establishes and maintains good working relationships.
Collaborates with IT and clinical teams. Shares knowledge and best
practices. Participates in team meetings and projects. Attention to
Detail Thoroughly reviews work for accuracy and completeness.
Ensures configurations are precise and accurate. Reviews
documentation for completeness. Monitors system performance for
issues. Required Qualifications E pic Ambulatory Certification.
Demonstrates a strong understanding of IT principles, software
development, and system analysis, typically evidenced by a
Bachelor's degree in Information Technology, Computer Science, or a
related field. Possesses practical experience in healthcare IT
environments and familiarity with Epic systems, generally shown
through at least 3 years of relevant experience in healthcare IT or
Epic systems. Relevant education and experience may be substituted
as appropriate. Preferred Qualifications Project Management
Professional (PMP) Certification Master's degree in Information
Technology, Computer Science, or a related field. Extensive
experience with Epic Ambulatory applications, typically
demonstrated by at least 5 years of relevant experience. Salary
Range OPEN Working Conditions Standard office equipment Repetitive
use of a keyboard May be exposed to such occupational hazards as
communicable diseases, blood borne pathogens, ionizing and
non-ionizing radiation, hazardous medications and disoriented or
combative patients, or others. Required Materials Resume/CV 3 work
references with their contact information; at least one reference
should be from a supervisor Letter of interest Important for
applicants who are NOT current university employees or contingent
workers: You will be prompted to submit your resume the first time
you apply, then you will be provided an option to upload a new
Resume for subsequent applications. Any additional Required
Materials (letter of interest, references, etc.) will be uploaded
in the Application Questions section; you will be able to
multi-select additional files. Before submitting your online job
application, ensure that ALL Required Materials have been uploaded.
Once your job application has been submitted, you cannot make
changes. Important for Current university employees and contingent
workers: As a current university employee or contingent worker, you
MUST apply within Workday by searching for Find UT Jobs. If you are
a current University employee, log-in to Workday, navigate to your
Worker Profile, click the Career link in the left hand navigation
menu and then update the sections in your Professional Profile
before you apply. This information will be pulled in to your
application. The application is one page and you will be prompted
to upload your resume. In addition, you must respond to the
application questions presented to upload any additional Required
Materials (letter of interest, references, etc.) that were noted
above.
Keywords: Dell Medical School, Killeen , Application Analyst - Epic Ambulatory/Bones, IT / Software / Systems , Austin, Texas
