Manager, Customer Pickup Operations

Company: Four Hands
Location: Austin
Posted on: February 17, 2026

Job Description:

Job Description Job Description Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin's Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees' careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. The Manager, Customer Pick Up Operations oversees customer pickup fulfillment, inter-facility transfers, and large-piece order coordination across multiple locations, ensuring units are accurately staged, transferred, and ready for pickup at Harmony. This role manages CPU movements from Woodward, oversees Large Piece Orders at Airport Logistics, and drives operational efficiency while serving as the primary escalation point for customer issues and partnering with Showroom Leadership, Sales Operations, and cross-functional teams to deliver a seamless customer experience. In This Role Oversee Harmony customer pickup operations, ensuring CPUs are received, staged, and ready for scheduled pickup windows Maintain organized and customer-ready staging areas to support a smooth and professional experience Monitor order accuracy, pickup readiness, and on-time performance, resolving issues related to missing, delayed, or damaged items Coordinate CPU transfers from Woodward to Harmony, ensuring schedules, staging, and documentation meet timelines and resolving any discrepancies Oversee Large Piece Orders at Airport Logistics, ensuring oversized or complex orders are staged, protected, and prepared for pickup or downstream delivery Coordinate handling, transportation, and readiness requirements for large-piece orders while monitoring workflow efficiency, safety, and space utilization Ensure all CPUs, transfers, and Large Piece Orders are accurately processed, scanned, and tracked in the WMS, maintaining inventory integrity and resolving discrepancies Lead, coach, and support supervisors, coordinators, and associates across CPU and LPO operations Set daily priorities, balance workloads across multiple locations, and communicate operational status and risks to leadership Partner with Showroom Leadership, Sales Operations, Warehouse, Transportation, and Customer Service teams to proactively address customer needs, manage expectations, and drive continuous improvement initiatives Other duties as assigned, in accordance with training and qualifications Uphold the Core Values and be a valuable member of the Four Hands Team Be open and honest Reach for excellence Act with responsibility Value the whole person Enjoy the journey Leadership and Team Management Supervise and lead 10 employee(s), with accountability for performance, development, and delivery outcomes Provide ongoing coaching, targeted training, and mentorship to develop team members' capabilities, ensuring skills and knowledge align with role expectations and evolving business needs Monitor team performance, provide feedback, and ensure that company policies and procedures are followed Promote a positive and collaborative team environment, encouraging employee engagement and teamwork Foster strong communication within the team, ensuring clarity of roles, expectations, and goals Identify and address skill gaps or performance issues promptly, implementing development opportunities and support plans as needed Encourage innovation by involving team members in problem-solving and process improvement initiatives The Ideal Person Minimum of 5 years of warehouse or distribution experience, with at least 4 years in a supervisory role Proficiency in Warehouse Management Systems and Microsoft Office (Word, Excel, PowerPoint) Strong organizational and analytical skills with the ability to maintain productivity in a fast-paced, high-pressure environment Experience coaching, training, and leading teams by example Ability to lift 50 lbs repeatedly and assist with items up to 225 lbs; forklift experience or certification preferred but trainable Ability to operate manual and electric material handling equipment, including hand trucks, forklifts, and order pickers Flexible to work overtime as needed About Four Hands Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win. And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done. Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. Visit www.FourHands.com for more information.

Keywords: Four Hands, Killeen , Manager, Customer Pickup Operations, Logistics, Transportation & Drivers , Austin, Texas