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Help Desk Representative

Company: First National Bank
Location: Killeen
Posted on: March 28, 2020

Job Description:

* Answer incoming calls

* Troubleshoot and resolve technical problems; escalate accordingly

* Act as a liaison between company employees and the IT support departments

* Support and monitor various software, applications, and hardware

* Perform follow-up calls to customers and other IT departments regarding tickets/issues

* Effectively communicate with technical and non-technical audiences

* Complete company-provided customer service training as required

* Periodic travel may be required

* Other duties as assigned



Physical Requirements:

* Must be able to remain in a sitting stationary position for extended periods of time

* Constantly operate a computer and other office machinery

* May be required to climb ladders and perform overhead and under desk work

* Ability to lift up to 50 pounds



EOE Minority/Female/Individuals with Disabilities/Protected Veterans
Requirements

* High School Diploma or Equivalent

* At least 18 years of age

* Previous Customer service experience

* Good verbal and written communication

* Working knowledge of Microsoft Office

* Technical troubleshooting experience preferred

* Flexible schedule to include evening, weekend, and holidays

* Must successfully pass background investigation according to company policy

* Must be able to get along with co-workers and work effectively in a team environment

Keywords: First National Bank, Killeen , Help Desk Representative, Other , Killeen, Texas

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