Card Fraud Sr. Process Specialist

Company: First National Bank
Location: Killeen
Posted on: January 10, 2021

Job Description:

* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions* Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action* Investigate and research accounts in question for possible fraudulent transactions* Contact account holders to verify identity and questionable transactions* Maintain and reissue ATM and/or debit cards* Update Pulse Prism and Safe Reporting systems* Review incoming EFT credits within approval limit* Review incoming car rentals * Other duties as assigned Physical Requirements:* Must be able to remain in a sitting stationary position for extended periods of time* Constantly operate a computer and other office machinery FCBI is an equal opportunity employer. Requirements * High School Diploma or Equivalent* At least 18 years of age* Working knowledge of Microsoft Office * Customer Service Experience* Ability to work with minimal supervision* Ability to organize and prioritize * Capable of meeting deadlines* Good communication skills* Must successfully pass background investigation and drug screen according to company policy* Must be able to get along with co-workers and work effectively in a team environment

Keywords: First National Bank, Killeen , Card Fraud Sr. Process Specialist, Other , Killeen, Texas