Client Service Representative I (Medical Records Clerk)
Company: CIOX
Location: Killeen
Posted on: January 15, 2021
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Job Description:
Overview This is an entry level position responsible for
processing all release of information (ROI) specifically medical
record requests in a timely and efficient manner ensuring accuracy
and providing customers with the highest quality product and
customer service. Associate must at all times safeguard and protect
the patient's right to privacy by ensuring that only authorized
individuals have access to the patient's medical information and
that all releases of information are in compliance with the
request, authorization, company policy and HIPAA regulations. *
Full-Time: Monday-Friday 8:30-5:00 PM PST* Full Benefits: PTO,
Health, Vision, and Dental Insurance and 401k Savings Plan &
Tuition Reimbursement* Location: This role will be performed at one
location (KILLEEN, Texas 76549 )* Must have Customer Service and
Data Entry experience. Release of Information, Medical Terminology
experience preferred! Responsibilities * Receives incoming requests
for information and responds to requests by opening mail, assisting
walk-ins and telephone inquiries, and retrieving facsimile
inquiries in a timely manner.* Date stamps all requests and
highlights pertinent data to facilitate processing.* Validates
requests and authorizations for release of medical information
according to established procedures and HIPAA guidelines.*
Completes release of information requests including retrieving
patient's medical charts and returning charts, copying/scanning
medical records accurately and correctly, according to requests,
established procedures, and established standards of quality and
productivity; and electronically transmits medical record to
processing operations.* Performs quality checks on all work to
assure accuracy of the release, confidentiality, and proper
invoicing.* Maintains equipment in excellent operating condition
(inside and out) and troubleshoot equipment issues with assistance
from the Help Desk department.* Provides excellent customer service
by being attentive, respectful and professional at all times;
insures understanding of customer request and follows-through as
promised; being proactive in identifying and addressing member
concerns, or problems.* Demonstrates helpful and effective
telephone etiquette and customer service skills by providing
appropriate information to callers.* Maintains a neat, clean, and
professional personal appearance and observes the dress code
established by the Company or the member facility.* Maintains a
clean and orderly work area, insures that records and files are
properly stored before leaving area, and insures adequate supplies
to meet customer requests.* Maintains working knowledge of the
current state laws regarding fee structure, and HIPAA regulations
as well as facility policies and procedures in regards to release
of information.* Ability to maintain regular attendance and
punctuality as scheduled. Notifies Manager, Operations and/or
Supervisor if unable to adhere to daily schedule.* Adheres to all
Company time and attendance policies or applicable law covering
meal breaks and rest periods. Records all accurate work hours in
the Company's designated time keeping system daily and adheres to
the Company's overtime policy and procedures for requesting time
off or change in schedule.* Works within scope of position and
direction; willingly accepts assignments and is available to take
on additional member facilities and assist with ROI backlogs.*
Performs responsibilities in accordance with the Company's and
member facilities policies and procedures and state and federal
labor regulations and works to minimize confidentiality breaches.*
Maintains confidentiality, information security and ethical
behavior when handling all Company and medical records information
during transport, storage and disposal. Will not remove medical
records information from member site unless written authorization
is provided by the facility's HIM Director, Company Manager and/or
Supervisor and Vice President of Operations.* Attends and
participates in required educational training sessions and staff
meetings as scheduled and assigned.* Ability to adapt to change and
respond to difficult and challenging situations in a professional
manner.* Accepts new assignments willingly to meet business needs.*
Communicates with Manager on an on-going basis, providing
information and data as requested including member's changing needs
and requests.* Promptly reports to Manager any customer service
concerns and/or any potential HIPAA violations whether actual or
perceived.* Informs Manager of site or work difficulties, special
project requests from facility, and fluctuating volume in daily
workload.* Ability to accurately and efficiently utilize a computer
for data input, retrieval of data and all other tasks associated
with release of information services and time reporting.* Ability
to work with minimum supervision, organize workload and prioritize
work tasks to meet production goals.* Ability to recognize
emergency situations within context of job duties and communicate
potential issues to Supervisor and/or Manager, Operations.*
Maintains knowledge of safety procedures to ensuring a safe work
environment and reports safety concerns to Supervisor and/or
Manager, Operations* Maintains a current and valid driver's license
and insures personal automobile insurance is in force and will be
maintained, in at least the amounts required by state law, on any
automobile or transportation that is use in connection with Company
duties.* Checks the Company's and other assigned email and
communication systems such as REP Online and member assigned email
on a daily basis. Utilizes assigned tools within established
guidelines. Performs other tasks as assigned including but not
limited to working at facilities within 50 miles of principal site
as business needs arise.* Adheres to the Company's Code of Conduct
and business standards. Qualifications * A High School Diploma or
GED is required.* Must be able to communicate effectively in the
English language.* Administrative experience in an office setting;
previous release of information, medical records, or other related
experience in a healthcare environment is preferred.* Proven
customer service experience and/or training.* Ability to
effectively use computer software and technology as required by the
member facility including Microsoft Word and Excel* Ability to
understand and become knowledgeable of Release of Information
standards, policies & procedures and HIPAA regulations and to
complete work in compliance of these and other standards.* Ability
to read and comprehend simple, healthcare terminology* Effective
verbal and written communication skills.* Effective organizational
skills a must* Ability to use fax, copier, microfilm machine, and
multiline phone system and other required work tools
Keywords: CIOX, Killeen , Client Service Representative I (Medical Records Clerk), Other , Killeen, Texas
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