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System Administrator

Company: NLB Services
Location: Copperas Cove
Posted on: May 3, 2021

Job Description:


This is Baljeet from NLB Services, looking for a good resources on the below mentioned role.

Position: Operational Awareness Engineer/ System Admin

Location: Fort Worth, TX 76131

Duration: Contract

Onsite from day 1 or After Covid candidate can start at their location but eventually they should be ready to relocate to Fort worth, Dallas in a month or two.

7 day/24 hour Operation Environment After hours support flexibility is REQUIRED.


This Operational Awareness position works with internal support teams and suppliers to analyze, resolve, and lead event resolution throughout all mission critical IT and Telecom service levels, system states, interruptions, and environmental factors.

Responsible for critical role whose primary responsibility is to protect business system availability through integrated incident, problem, and change management. Including actions to engage system / application owners, and escalation to major incident / problem teams.

Responsible for system monitoring and evaluating of fault conditions as opportunities for optimization.

Works with major incident response team, providing escalations for critical events, as well as discovery and monitoring during major incidents.

Serves to evaluate potential tool and process changes to improve monitoring / alerting for operations / Dev Ops pipeline processes.

Assist in technical root cause analysis with problem team via log, alert, alarm, and metric analysis.

Engage with the vendor/internal application/infrastructure/change/incident/problem management teams for internal issues. Proactively look for potential business impacting events and manages incident processes to ensure corrective action is taken around all alerts/problem reports.

Provide expert guidance during After Action Reviews / Critical Process Reviews / Problem

Investigations / Application and Infrastructure Support debriefs.

Analyze problem trends and reports, monitoring tools, alerting systems, and logs. Explicitly, can identify chronic activity.

Participate with management in defining, developing and executing plans to accomplish support objectives and creating policies and procedures.

Ability to address and communicate to senior levels of management, giving timely notification to appropriate parties as efficiently as possible.


B.S. degree (Computer Science, Information Systems, or Engineering) preferred

Technical certification(s) or five or more years of support experience (event, incident, problem, change management)

Work history in architecting, deployment, and use of application performance management, console operations, and monitoring / alerting tools. Including Dynatrace, AppMon, Zabbix,SCOM

Work history with Dev Ops environment application performance tuning

ITSM Certification preferred

Able to work in a 7x24 environment

Provide on call support as needed

Excellent writing skills including building process / procedure documentation, chronological time lining, and verbal communications necessary

Strong Collaboration Skills

Preferred Qualifications:

Technically strong in distributed systems/administration (Windows, Commercial Unix, Linux, VMWare, Hyper Converged Infrastructures, WebSphere, SAP, ERP, DBMS/SQL, Firm Networking Concepts, etc.)

Working knowledge of ITIL best practices - ITIL V3 or V4 certification is a plus. Familiar with application methodologies such as SDLC lifecycle

Familiar with an environment driven by SLAs and KPIs with emphasis on negotiating a central focus with multiple parties

A good understanding of Technology Services Operations. Experience in driving for system availability and identifying trends and follow through to solutions of highly complex systems issues

Experience with interaction at all levels of an organization

Service NOW experience

General scripting / programming experience (python, node.js, ruby, perl, bash/sh)

Self-motivated participates with management in defining, developing and executing plans to accomplish support objectives, managing critical system outages, make decisions on impact to business, identify resources needed. Able to handle High Stress

Thanks & Regards,

Baljeet Singh

Next Level Business Services, Inc.


Phone: (904) 322-7037 | Fax: +1 (608)646-8326

E-mail: |

11340 Lakefield Drive, Suite #200, Johns Creek, GA 30097

Certified Minority Business Enterprise (CMBE) & an Oracle Recognized Partner

Keywords: NLB Services, Killeen , System Administrator, Other , Copperas Cove, Texas

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