This is Baljeet from NLB Services, looking for a good resources
on the below mentioned role.
Position: Operational Awareness Engineer/ System Admin
Location: Fort Worth, TX 76131
Onsite from day 1 or After Covid candidate can start at their
location but eventually they should be ready to relocate to Fort
worth, Dallas in a month or two.
7 day/24 hour Operation Environment After hours support
flexibility is REQUIRED.
This Operational Awareness position works with internal support
teams and suppliers to analyze, resolve, and lead event resolution
throughout all mission critical IT and Telecom service levels,
system states, interruptions, and environmental factors.
Responsible for critical role whose primary responsibility is to
protect business system availability through integrated incident,
problem, and change management. Including actions to engage system
/ application owners, and escalation to major incident / problem
Responsible for system monitoring and evaluating of fault
conditions as opportunities for optimization.
Works with major incident response team, providing escalations
for critical events, as well as discovery and monitoring during
Serves to evaluate potential tool and process changes to improve
monitoring / alerting for operations / Dev Ops pipeline
Assist in technical root cause analysis with problem team via
log, alert, alarm, and metric analysis.
Engage with the vendor/internal
application/infrastructure/change/incident/problem management teams
for internal issues. Proactively look for potential business
impacting events and manages incident processes to ensure
corrective action is taken around all alerts/problem reports.
Provide expert guidance during After Action Reviews / Critical
Process Reviews / Problem
Investigations / Application and Infrastructure Support
Analyze problem trends and reports, monitoring tools, alerting
systems, and logs. Explicitly, can identify chronic activity.
Participate with management in defining, developing and
executing plans to accomplish support objectives and creating
policies and procedures.
Ability to address and communicate to senior levels of
management, giving timely notification to appropriate parties as
efficiently as possible.
B.S. degree (Computer Science, Information Systems, or
Technical certification(s) or five or more years of support
experience (event, incident, problem, change management)
Work history in architecting, deployment, and use of application
performance management, console operations, and monitoring /
alerting tools. Including Dynatrace, AppMon, Zabbix,SCOM
Work history with Dev Ops environment application performance
ITSM Certification preferred
Able to work in a 7x24 environment
Provide on call support as needed
Excellent writing skills including building process / procedure
documentation, chronological time lining, and verbal communications
Strong Collaboration Skills
Technically strong in distributed systems/administration
(Windows, Commercial Unix, Linux, VMWare, Hyper Converged
Infrastructures, WebSphere, SAP, ERP, DBMS/SQL, Firm Networking
Working knowledge of ITIL best practices - ITIL V3 or V4
certification is a plus. Familiar with application methodologies
such as SDLC lifecycle
Familiar with an environment driven by SLAs and KPIs with
emphasis on negotiating a central focus with multiple parties
A good understanding of Technology Services Operations.
Experience in driving for system availability and identifying
trends and follow through to solutions of highly complex systems
Experience with interaction at all levels of an organization
Service NOW experience
General scripting / programming experience (python, node.js,
ruby, perl, bash/sh)
Self-motivated participates with management in defining,
developing and executing plans to accomplish support objectives,
managing critical system outages, make decisions on impact to
business, identify resources needed. Able to handle High Stress
Thanks & Regards,
Next Level Business Services, Inc.
Phone: (904) 322-7037 | Fax: +1 (608)646-8326
E-mail: email@example.com |
11340 Lakefield Drive, Suite #200, Johns Creek, GA 30097
Certified Minority Business Enterprise (CMBE) & an Oracle