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Computer User Support Specialist III

Company: ManTech
Location: Killeen
Posted on: May 3, 2021

Job Description:

Secure our Nation, Ignite your Future . ManTech is seeking a problem-solver for our Tier III Computer User Support Specialist position supporting our customer at Camp Humphrey's in South Korea. You will be the instrumental in assessing and resolving IT issues. You will be responsible for, but not limited to: Provides telephone support to end-user community on hardware, software and network related problems, questions, and use. Provides problem resolution on the telephone with users. Walks the user through a series of steps to determine problem and classify level, priority and nature of the problem. If unable to diagnose problem and/or problem requires physical interaction with end user dispatches field engineers from appropriate team. Opening, tracking, and closing trouble tickets. Ensures problem ownership and promotes end-user satisfaction. Tracks activities of field engineers to who tickets were assigned. Performs other duties as assigned. Requirements: A minimum of (5) five-years of relevant work experience. Desired: A Bachelor's degree in Information Technology or related field. ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law. If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

Keywords: ManTech, Killeen , Computer User Support Specialist III, Other , Killeen, Texas

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