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Customer Service Representative - Travel (Killeen, TX) Virtual Hiring Event

Company: Teleperformance
Location: Killeen
Posted on: June 9, 2021

Job Description:

Teleperformance Virtual Hiring Event - Customer Service Representatives - Hiring Now!

Event Details
Date: Tuesday, June 8, 2021

What We're Hiring For

Customer Service Representative - Travel (Killeen, TX)

Intake Details:
Requirements

High school diploma or equivalent

Flexible Availability

18 year of age or older

Proficiency with desktop computer system and internet

Technical requirements

After you RSVP, you will receive a Zoom link and additional instructions via email and text message to prepare for your interview and access the event. Please download Zoom on your computer or phone. Please ensure that you have a working webcam, microphone, and internet connection. Make sure to test these prior to the interview.

What to bring to this event

The best way to prepare is to get a good nights rest and come prepared to show us who you are. We want to learn all about you and what makes you unique! Please join the virtual hiring event at your registered time. Please allow 2 hours as you will be able to complete testing, interview, and if all goes well receive an offer on the spot!

About Teleperformance

Our Story

Teleperformance is the strategic partner to the worlds leading companies, enhancing the customer experience during each interaction. We live by our mantra #eachinteractionmatters. We are 300,000 team members strong and we make a difference in peoples lives, every day! Our friends call us TP and soon, you will too.

Joining our global teams is so much more than taking a new job, its a career journey! From onboarding all the way to training graduation, youll be emerged in experiences that inspire professional growth and spark lifelong friendships. Seriously, just ask around.

Were in a unique position to offer not just an exceptional employee experience, but continued progression inside our ever growing organization. Youll quickly realize the potential that TP has to offer and youll hear endless testimonials about career growth and professional development. Were virtual, so you have the option to accelerate your career without leaving your house! #Tpproud

What is a Virtual Hiring Event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren't in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if youre a fit!

Application Link: https://careersus-teleperformance.icims.com/jobs/4625/customer-service/job

YouTube Link: https://www.youtube.com/embed/are8jY8Lxb4

Screening Questions:
Preferred:
Do you have open availability?

Preferred:
Are you 18 years or older?

Mandatory:
Do you live within commuting distance to the Teleperformance site in Killeen, TX?

Responsibilities

Your Responsibilities

Agents answer incoming calls from card members who want to redeem their reward points to book trips. Calls include providing travel options (air, hotel and car), booking travel, assisting with navigation of the travel website, cancelling trips, etc.

Responsibilities include:
Booking leisure domestic and international reservations
Provide excellent customer service over the phone to customers
Navigate a computerized data entry system or other relevant applications

This is a work-from-home position. Computer equipment and software provided. Candidates must provide high-speed internet access.

Qualifications

What Were Looking for

High School Diploma or GED
Over 18 years of age
Typing 35wpm
Provide high speed internet access in your home
Must be at least 5Mbps upload and 10Mbps download speed, cannot be satellite ISP
Must provide proof of internet connection and speed to be considered
Must be available to attend one of our classes, and attend all training sessions, without any absence, for the first 10 weeks
Be proficient in computer operation and website navigation
Must be able to multi-task between multiple computer programs and websites
Able to work independently
Have excellent customer communications skills, both oral and written
Knowledge of general office PC-based programs, including MS Word, Excel, PowerPoint, and Outlook
Ability to work in an constantly changing and fast paced environment
Strong judgment and decision-making skills
Superior negotiating skills
Strong listening skills

What We Prefer

Previous experience working in a work-from-home call center environment
Previous travel experience booking air, hotel, car, etc., preferred
Sales/service experience in retail, sales, service, or other helping business a plus

Keywords: Teleperformance, Killeen , Customer Service Representative - Travel (Killeen, TX) Virtual Hiring Event, Other , Killeen, Texas

Click here to apply!

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