Business Solutions Support Analyst I

Company: First National Bank
Location: Killeen
Posted on: June 10, 2021

Job Description:

* Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, and resolve complex system problems * Support new and existing applications, and respond to questions from varying business lines * Research, identify and develop solutions to problems, and escalated concerns * Conduct standard system maintenance requests * Interpret, understand, and apply business requirement documents * Involved in testing of system enhancements and conversions * Work with business analysts and business partners to ensure accuracy of enhancements * Anticipate customer needs and proactively develop solutions to meet them * Plan and work flexibly to a deadline * Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds

FCBI is an equal opportunity employer.

Requirements

* 2 years FCBI experience preferred or 2 years business analysis experience * At least 18 years of age * Bachelors Degree preferred * Knowledge of business concepts and requirements * Proficient in Microsoft Office * Excellent communication, interpersonal and presentation skills across all organizational levels are required * Strong analytical and problem solving skills * Ability to quickly understand and interpret the business, applications and technical functions of the organization * Demonstrated ability to succeed in a complex and dynamic work environment * Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

Keywords: First National Bank, Killeen , Business Solutions Support Analyst I, Other , Killeen, Texas