Customer Service Representative - Healthcare Virtual Hiring Event

Company: Teleperformance
Location: Killeen
Posted on: June 10, 2021

Job Description:

Teleperformance Virtual Hiring Event - Customer Service Representatives - Hiring Now!

Event Details
Date: Thursday, June 10, 2021

What We're Hiring For

Customer Service Representative - Healthcare

Intake Details:
Requirements

High school diploma or equivalent

Flexible Availability

18 year of age or older

Proficiency with desktop computer system and internet

Technical requirements

After you RSVP, you will receive a Zoom link and additional instructions via email and text message to prepare for your interview and access the event. Please download Zoom on your computer or phone. Please ensure that you have a working webcam, microphone, and internet connection. Make sure to test these prior to the interview.

What to bring to this event

The best way to prepare is to get a good nights rest and come prepared to show us who you are. We want to learn all about you and what makes you unique! Please join the virtual hiring event at your registered time. Please allow 2 hours as you will be able to complete testing, interview, and if all goes well receive an offer on the spot!

About Teleperformance

Our Story

Teleperformance is the strategic partner to the worlds leading companies, enhancing the customer experience during each interaction. We live by our mantra #eachinteractionmatters. We are 300,000 team members strong and we make a difference in peoples lives, every day! Our friends call us TP and soon, you will too.

Joining our global teams is so much more than taking a new job, its a career journey! From onboarding all the way to training graduation, youll be emerged in experiences that inspire professional growth and spark lifelong friendships. Seriously, just ask around.

Were in a unique position to offer not just an exceptional employee experience, but continued progression inside our ever growing organization. Youll quickly realize the potential that TP has to offer and youll hear endless testimonials about career growth and professional development. Were virtual, so you have the option to accelerate your career without leaving your house! #Tpproud

What is a Virtual Hiring Event?
Virtual hiring events are a great way for employers and jobseekers to connect, even if they aren't in the same physical location. Hiring is a human process, and they would like to talk with you online (either through chat, on the phone, or video) to see if youre a fit!

Application Link: https://careersus-teleperformance.icims.com/jobs/4625/customer-service/job

YouTube Link: https://www.youtube.com/embed/are8jY8Lxb4

Screening Questions:
Preferred:
Do you have open availability?

Preferred:
Are you 18 years or older?

Mandatory:
Do you live within commuting distance to the Teleperformance site in Killeen, TX?

Benefits of working with TP include

Paid Training $10.00 - $12.00
Competitive Wages $10.00 - $12.00 plus incentives
Monthly Bonuses $200.00 to $2000.00
Full Benefits (Medical, Dental, Vision, 401k and more)
Employee wellness and engagement programs
A fun, casual work environment on site or virtual

In addition to the overall convenience, youll enjoy the many benefits of working from home!

Removing the cost, stress and time constraints of a daily commute
Total comfort of working from your own home
A flexible work scheduled and more work life balance

Responsibilities

Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer service through active listening on every interaction
Troubleshoot and resolve customer issues through the use of desktop applications
Work with confidential customer information and treat it sensitively
Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge

Qualifications

What Were Looking for

Logical problem-solving skills
Availability to work various shifts
Ability to use Windows operating systems
Ability to type 25 wpm
Over 18 years of age
High School Graduate or GED
Predictable and reliable attendance

What We Prefer

6 -12 month customer service experience preferred
Consistent work history
Proven oral & written communication skills
Some Technical background

Keywords: Teleperformance, Killeen , Customer Service Representative - Healthcare Virtual Hiring Event, Other , Killeen, Texas