Customer Service Advisor

Company: Team Car Care - Jiffy Lube
Location: Harker Heights
Posted on: June 10, 2021

Job Description:

Start Your New Career Today & enjoy job stability with Jiffy Lube as an Essential Business!IMMEDIATELY HIRINGSafety is our priority! COVID-19 protocols are in place!Team Car Care owns and operates more than 550 Jiffy Lube auto service centers in North America. We offer a fun, fast paced work environment, with a comprehensive benefit package which includes medical plans, 401(k), certification/tuition reimbursement and paid vacations. At Team Car Care we invest in you and your future by providing excellent training for our technician, and management positions. We offer fast track career advancement opportunities for hard working, team players who can deliver results. If you are looking for more than a job, apply today and begin your career with Team Car Care!DescriptionCustomer Service Advisors are responsible for creating a positive guest experience by delivering outstanding service. They offer service recommendations, ensuring completion of quality workmanship, communicate to the guest any special circumstances that impact overall satisfaction. Understanding the full range of Jiffy Lube products and services.Position CriteriaAccurately capturing guests' product needs and providing updates throughout the entire processOffering our guests options that are tailored specifically to their automotive needsGiving impartial advice to ensure that our guests are aware of manufacturer recommendationsBe able to analyze, comprehend and recommend financial objectives that increase sales and service resultsEnergized by face-to-face interaction with guests, to include resolving any issuesBe a subject matter expert in such areas as vehicle safety rules, operations manuals, and maintenance instructionsYou must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as be able to speak effectively with our guests and other Teammates.Ensure that the service center is clean and presentableIf you have previous experience in retail, restaurants, or the hospitality industry, you might be perfect fit for the CSA position although not required!QualificationsPrevious Experience is not Required.You must have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Be able to speak effectively with our guests and other Teammates.Must be able to stand on your feet on hard surfaces like concrete or metalExpect to work in an environment in which you frequently experience hot and cold temperatures, loud noises, and exhaust fumesMust be able to lift and move work-related items up to 50 poundsPerform all other duties as assigned or needed.Must be at least 18 years of ageCandidates must be legally authorized to work in the U.S. without company sponsorship now or in the futureTeam Car Care is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Keywords: Team Car Care - Jiffy Lube, Killeen , Customer Service Advisor, Other , Harker Heights, Texas