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Help Desk Technician I

Company: First National Bank
Location: Killeen
Posted on: June 12, 2021

Job Description:

* Answer incoming calls * Troubleshoot and resolve technical problems; escalate accordingly * Act as a liaison between company employees and the IT support departments * Support and monitor various software, applications, and hardware * Perform follow-up calls to customers and other IT departments regarding tickets/issues * Effectively communicate with technical and non-technical audiences * Complete company-provided customer service training as required * Periodic travel may be required * Other duties as assigned

Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * May be required to climb ladders and perform overhead and under desk work * Ability to lift up to 50 pounds

FCBI is an equal opportunity employer. Requirements

* High School Diploma or Equivalent * At least 18 years of age * Previous Customer service experience * Good verbal and written communication * Working knowledge of Microsoft Office * Technical troubleshooting experience preferred * Flexible schedule to include evening, weekend, and holidays * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

Keywords: First National Bank, Killeen , Help Desk Technician I, Other , Killeen, Texas

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