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Card Fraud Sr. Process Specialist

Company: First National Bank
Location: Killeen
Posted on: June 13, 2021

Job Description:

* Investigate, resolve and report suspected fraudulent activity initiated via ATM and/or debit card transactions * Monitor alert/fraud reports from Pulse, Direct, MasterCard, and Fair Isaac and complete all necessary analysis to determine required action * Investigate and research accounts in question for possible fraudulent transactions * Contact account holders to verify identity and questionable transactions * Maintain and reissue ATM and/or debit cards * Update Pulse Prism and Safe Reporting systems * Review incoming EFT credits within approval limit * Review incoming car rentals * Other duties as assigned

Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery

FCBI is an equal opportunity employer. Requirements

* High School Diploma or Equivalent * At least 18 years of age * Working knowledge of Microsoft Office * Customer Service Experience * Ability to work with minimal supervision * Ability to organize and prioritize * Capable of meeting deadlines * Good communication skills * Must successfully pass background investigation and drug screen according to company policy * Must be able to get along with co-workers and work effectively in a team environment

Keywords: First National Bank, Killeen , Card Fraud Sr. Process Specialist, Other , Killeen, Texas

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