CRC Specialist

Company: City of Killeen
Location: Killeen
Posted on: June 12, 2021

Job Description:

To perform routine clerical, secretarial and administrative work in answering phones, receiving the public, providing customer assistance, cashiering, data processing, and bookkeeping. Essential Duties: Receives the public and answers questions; responds to inquiries from employees, citizens and others and refers, when necessary, to appropriate persons. Receives requests for transfer of service; collects charges and unpaid balances. Serves as cashier including receipting of utility payments and various other payments, and posting monies to appropriate accounts. Operates listed office machines as required. Assists in setting up, closing and amending utility accounts. Receives requests for new service; collects deposits. Receives requests for disconnect of service; payment extension, address changes and name changes. Collects monies owed on returned checks, delinquent accounts and issues reconnects. Receives requests for meter checks. Investigates complaints, and answers questions concerning accounts. Receives payments for utility bills. Responsible for posting payments received, and updating customer accounts. Balances cash drawer and prepares daily cash report on amounts received. Other duties as assigned. Required Minimum Qualifications:Education and Experience:(A) Graduation from high school or equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping, and (B) Six (6) months of related experience, or (C) Any equivalent combination of related education and experience.Knowledge, Skills and Abilities:(A) Working knowledge of computers and electronic data processing; (B) Working knowledge of modern office practices and procedures; (C) Some knowledge of accounting principles and practices; (D) Skill in operation of listed tools and equipment; (E) Ability to perform cashier duties accurately; (F) Ability to effectively meet and deal with the public; (G) Ability to communicate effectively verbally and in writing; (H) Ability to handle stressful situations. (I) Maintains regular and punctual attendance.SPECIAL REQUIREMENTSMust be bondable.TOOLS AND EQUIPMENT USEDTelephone, computer terminal, printer, copy machine, two-way radio, fax machine, microfilm, 10-key calculator and various office equipment.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee is occasionally required to walk, use hands to finger, handle, or operate objects, tools, or controls, and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderately noisy.Job Title:Customer Service RepresentativeClosing Date/Time:Fri. 05/07/21 11:59 PM Central TimeSalary:$11.97 HourlyJob Type:Full-timeLocation:Utility Collections Building - Killeen, TexasJob Title:Customer Service RepresentativeClosing Date/Time:Fri. 05/07/21 11:59 PM Central TimeSalary:$11.97 HourlyJob Type:Full-timeLocation:Utility Collections Building - Killeen, Texas

Keywords: City of Killeen, Killeen , CRC Specialist, Other , Killeen, Texas