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Bilingual Wellness Coordinator

Company: Massage Envy
Location: Harker Heights
Posted on: June 13, 2021

Job Description:


Are you concerned about having a therapeutic space to be a wellness coordinator with precautions in place to promote your safety?

Massage Envy Harker Heights has made the safety of our team members, members, and guests top priority. We have adopted safety protocols based on guidance from the Centers for Disease Control and Texas Department of Health and Human Services. Apply and join our team where you will have access to the training, personal protective equipment, disinfecting cleaners, and equipment that you need to get back to doing what you love.

Memberships keep bodies working!

Bilingual Wellness Coordinators communicate with guests using English and Spanish to discover their reasons for receiving a massage, facial, total body stretch, or rapid tension relief session. You will confidently present the specific benefits of a Massage Envy membership to guests and determine their true need for total body care. You will serve as the first impression of Massage Envy Harker Heights by greeting guests, booking appointments, suggesting services, maintaining clinic cleanliness, and ensuring each member and guest has an outstanding customer experience. Massage Envy memberships keep bodies working; therefore, our Bilingual Wellness Coordinators must be:

  • Passionate about achieving sales goals. You must confidently convey the importance of massage therapy, facial treatments, and stretch therapy to a guest's overall health and wellness.
  • Empathetic and caring. Our guests have hectic lives; consequently, they often arrive stressed, tired, and in pain.
  • Willing to go above and beyond to make the member or guest relaxed. Lasting impressions are formed when you enliven each interaction with members and guests.
  • Engaging and inquisitive. The ability to engage with our members and guests through meaningful conversations is vital to your success as a Bilingual Wellness Coordinator.
  • Calm and composed. Wellness coordinators employ a tranquil and confident demeanor while addressing simultaneous responsibilities. You must create a positive energy that transfers to our guests.
  • Always smiling. The most genuine and warm smile contributes to the warmth of our environment.

Rewards for your talents!

The rewards of this career opportunity go beyond the difference you will make in the lives of our members and guests. We offer a positive culture of excellent customer service, continual improvement, and strong teamwork. Our Bilingual Wellness Coordinators are rewarded for their talents with:

  • Flexible work schedules with shifts during the day, mid-day, nights, and weekends. Nights and weekends are required because they are great opportunities to sell memberships.
  • A healthy compensation plan with hourly pay, commissions, and bonuses.
  • Paid training events to help you grow and refine your sales and customer service skills.
  • Affordable and accessible healthcare with medical, dental, and vision coverage.
  • Complimentary membership, services, and discounts.
  • An employee assistance program to help you manage your emotional well-being with stress, financial challenges, dependent care, and much more.

What We'll Accomplish Together

Bilingual Wellness Coordinators use positive energy to convert guests to members, retain existing members, encourage retail purchases, and deliver an amazing experience by:

  • Providing outstanding customer service, efficiently scheduling services, answering phone calls, addressing questions, and standing during face-to-face conversations with guests and members.
  • Recognizing cultural diversity with an appreciation of varying skills and talents amongst your team members. The ability to speak Spanish is required.
  • Promoting the value of memberships while using our core values of optimism, gratitude, empahty, excellence, and consistency.
  • Staying updated on new services, retail items, promotions, and the latest trends in beauty advising, jewelry, or make-up artistry.
  • Communicating with our leadership team about the concerns of guests and members as they relate to clinic policies, procedures, and protocols.
  • Presenting our wellness plan to guests while determinging their true need for an excellent wellness journey.
  • Protecting our workplace culture, supporting team goals, and building positive relationships with team members.
  • Safeguarding confidentiality and maintaining a safe therapeutic environment for all members and guests.
  • Orienting guests to our clinic with a tour and pertinent information as you walk them to our tranquility room.
  • Building rapport with open-ended questions and active listening to establish a guest's wellness needs.
  • Supporting team goals and maintaining positive relationships with team members.
  • Up-selling services, enhancements, gift cards, and retail purchases.
  • Maintaining our infection prevention and control protocols that include our clinic cleaning schedule and hourly walk-throughs to ensure our lobby, tranquility room, therapy rooms, restrooms, and team lounge are clean and organized.

What it Takes to Succeed

We win together; therefore, our Bilingual Wellness Coordinators must meet our general requirements that include:

  • Meeting team goals for memberships, closing rates, enhancements, retail sales, and gift card sales.
  • Placing a high value on professionalism that leaves personal issues at home.
  • Maintaining schedule flexibility with availability for nights and weekends.
  • Embracing continual learning to deliver excellent customer service.

We professionally develop our Bilingual Wellness Coordinators who want to transition to a career with massage therapy, esthetics, or personal training. Apply and join our team if you:

  • Have passed your MBLEx or NIC and are waiting on TDLR licensure.
  • Have graduated from a Texas or out-of-state massage therapy school within the last 12 months and are scheduled to take your MBLEx within the next 30-60 days.
  • Have graduated from a Texas or out-of-state esthetics school within the last 3 months and are scheduled to take your MBLEx within the next 30 days.
  • Are enrolled in a Texas massage therapy or esthetics school.
  • Are enrolled in a nationally recognized certified personal training course.

We understand military service and are enthusiastic to assist veterans and family members become healing artists that can join a team with:

  • Flexible schedules that balance your life partner's duty hours, field exercises, deployments, and redeployments.
  • 2 out of 5 team members that are a military reservist, veteran, life partner, or dependent.
  • A strong dedication to teamwork and consistent excellence.

Cultural diversity makes us stronger

We are excited to hear from everyone with the skills, experience, and passion to do a great job regardless of their race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. Massage Envy Harker Heights is a LGBTQ friendly, mother friendly, and veteran friendly employer.

Apply now if you are ready to help people keep their bodies working!

Keywords: Massage Envy, Killeen , Bilingual Wellness Coordinator, Other , Harker Heights, Texas

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