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Service Coordinator II

Company: Superior HealthPlan
Location: Killeen
Posted on: June 12, 2021

Job Description:

Position Purpose:
Determine needs and eligibility of members for various services through field-based collaboration with medical, behavioral, and social support staff. Conduct screening and risk assessment interventions per program guidelines.
  • Conduct in-home face to face member assessments and telephonic outreach
  • Document assessments and contacts, develop and approve service plans, and ensure authorizations are completed
  • Conduct follow-up contacts or in-person visits to determine if services meet members needs
  • Assess members medical, safety and support service needs and coordinate the delivery of services
  • Provide education related to members health condition and care
  • Assist with modification and management of care plans under the direction of Registered Nurse in conjunction with member, medical consenter or caregiver, Department of Family and Protective Services caseworker and family, if applicable, as well as the managing physician
  • Maintain case record documents and enter information in an automated system, establishing a record for each member receiving services
  • Coordinate member care through collaboration with community outreach and member advocates, assigned service coordinators, and/or case managers
  • Educate providers and community resources on program components and available support services
  • Educate members to foster compliance with program and positively impact outcomes
  • 75% travel required
    Education/Experience:
    Bachelors degree in Social Work, Health Services, Behavioral Science or related field, or equivalent experience. 2+ years of experience in a managed care environment or working with people with disabilities and vulnerable populations who have chronic or complex conditions. Other state specific requirements may apply.

    Licenses/Certifications: LPN, LVN, LMSW, or LCSW preferred. Current state drivers license.


    NOTE: Service Coordinator II is a FIELD/REMOTE position that conducts in-person member visits in the following service delivery areas: Laredo, Killeen, Temple, and Waco, TX once COVID restrictions are removed.


    Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Keywords: Superior HealthPlan, Killeen , Service Coordinator II, Other , Killeen, Texas

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