Assistant Store Manager
Company: Charter Communications
Location: Harker Heights
Posted on: June 13, 2021
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Job Description:
JOB SUMMARY
The Spectrum Assistant Store Manager is responsible for
assisting the Store Manager in building a highly successful sales,
retention and customer care culture inside their store. Actively
and consistently supports efforts of their team to engage customers
in a retail environment and drives the sale of Charter product and
services. Consistently demonstrates excellent leadership and
coaching skills to create a motivated work environment where
employees can excel.
MAJOR DUTIES AND RESPONSIBILITIES
In partnership with their manager, leads a team of focused sales
professionals, motivating and engaging them to meet and exceed
their sales goals and customer care metrics, while delivering a
clean, organized and fully operational retail experience for all
customers and employees.
Ensures sales teams are retaining customers through positive
customer relationship building, diffusing customer escalations,
utilizing strong listening skills and probing techniques to
overcome objections and save/upgrade customers.
Ensures their Store meets Spectrum brand expectations and that a
thriving culture of customer care exists at all locations within
their span of control.
Utilizes strong assessment skills to continually inspect everything
from the sales behaviors to the product knowledge of their teams
and partners with management on change efforts as needed.
Proactively identifies issues, builds action plans and seeks
opportunities to grow their business and increase customer
satisfaction.
Works with their manager to provide subject matter expertise on all
store functions, as well as the Spectrum Store Customer Experience
(SSCE), Spectrum products, pricing plans, promotions, service
features and visual standards, as well as those of competitors.
Consistently meets or exceeds operational standards, including
store appearance, inventory and appropriate levels of staffing,
while minimizing or eliminating losses to the company in their
location.
Partners with their manager to build employee engagement and high
performing teams by recruiting, training and retaining the best
talent within their span of control.
Provides daily coaching and directions to their team via multiple
forums; one-on-ones, team huddles and department meetings.
Creates an environment of continuous learning, role playing and
development where employees are able to enhance their skills and
maximize their potential and success through coaching, training,
and objective performance management, including the progressive
discipline process.
Maintains strong working relationships with management, the
operations team and peers, working as a team to build a culture of
success.
Implements and enforces the cash management policy and completes
timely audits of their Spectrum store.
In alignment with their manager, provides guidance, monitors and
manages the enforcement of all company policies and procedures.
Provides management with frequent updates about key events in their
store.
Assists with Store Manager functions and performs other duties as
requested by management.
REQUIRED QUALIFICATIONS
Education
Bachelors Degree or equivalent work experience
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to make qualitative judgments
Some experience in implementing sales training and employee
development programs
Some knowledge of identifying trends, risks and communicating those
to management
RELATED WORK EXPERIENCE
1+ year: Management experience
1-3 yrs: Telecommunications/wireless experience
3-5 yrs.: Sales/Customer Service experience
WORKING CONDITIONS
Keywords: Charter Communications, Killeen , Assistant Store Manager, Other , Harker Heights, Texas
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