Customer Specialist
Company: CarMax
Location: Killeen
Posted on: January 17, 2023
Job Description:
6128 - Killeen - 3504 E. Central Texas Espressway, Killeen,
Texas, 76543CarMax, the way your career should be! About this jobAs
a Customer Specialist, you will be empowered to provide an iconic
experience for our Customers by acting as a guide and offering
support during every step of their CarMax journey, reinforcing our
simple and seamless process. While communicating and partnering
effectively with teams across the organization, you will work to
ensure each customer has a positive experience buying and selling
cars. We've become the nation's largest retailer of used cars due
to our honesty and transparency, and those same values will help
you succeed, too.What you will do - Essential Responsibilities
- Provide exceptional customer service by guiding customers every
step of the way, from sale or facilitating the appraisal to test
drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording,
and communicating information to Buyers that will be used to
perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax;
complete the daily scanning and reconciliation of vehicle
inventory
- Perform cosmetic inspections and ensure that all vehicles meet
CarMax Quality Standards
- Perform various administrative duties, including, but not
limited to: printing daily reports, maintaining transaction
paperwork, contacting finance companies regarding Customer
contracts, obtaining requirement information regarding registration
and/or titling, auditing completed paperwork, cash/payment
management
- Create service appointments and review repair order invoices
for retail service work performed; ensure accuracy of documentation
for billingPurpose of the roleThis is a high-energy retail sales
environment where you will work as a team to meet goals and handle
a wide range of customer interactions. To make sure everything goes
smoothly, the ability to quickly build rapport with people and
understand their needs is essential. You will manage a variety of
diverse tasks, with limited supervision, including vehicle sales,
processing of sales paperwork, assessing vehicle condition for use
in appraisals, and even managing repair orders. We work and learn
as a team and the prospects are bright for professionals who aspire
to become mentors, managers and business leaders.Qualifications and
RequirementsTo perform this job successfully, an individual must be
able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect,
inclusion, fairness and fun
- Balance the needs of the Customer and the business when making
decisions
- Seek to fully understand and meet Customer needs
- Create win-win solutions to Customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working
environment
- Read, interpret and transcribe data in order to maintain
accurate records
- Lift objects that weigh as much as 25 lbs.Education and/or
Experience
- High School Diploma, or equivalent
- Sales and customer service experience, in an area such as
retail, preferred
- Valid Driver's License
- Basic skills with Microsoft Office Suite (e.g., Word, Excel and
PowerPoint) preferredAbout CarMaxCarMax disrupted the auto industry
by delivering the honest, transparent and high-integrity experience
customers want and deserve. This innovative thinking around the way
cars are bought and sold has helped us become the nation's largest
retailer of used cars, with over 200 locations nationwide.Our
amazing team of more than 25,000 associates work together to
deliver iconic customer experiences. Along the way, we help every
associate grow their career and achieve their best, at work and in
their community. We are recognized for our commitment to training
and diversity and are one of the FORTUNE 100 Best Companies to Work
For .CarMax is an equal opportunity employer, and all qualified
candidates will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
genetic information, national origin, protected veteran status,
disability status, or any other characteristic protected by
law.Upon an applicant's request, CarMax will consider reasonable
accommodation to complete the CarMax Job Application.
Keywords: CarMax, Killeen , Customer Specialist, Other , Killeen, Texas
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