Company: Camp Recovery
Posted on: March 16, 2023
Facilitate patient/family grievance process to include processing the complaint, getting the grievance to the appropriate manager and following up with the complainant for resolution purposes.
Collaborate with appropriate staff to develop acceptable resolutions to potential complaints.
Work to identify process failures resulting in possible threats to patient rights or patient safety.
Keep complaint and grievance logs up to date.
Work closely with risk department and department managers to ensure patient concerns are dealt with in a timely and appropriate manner.
May participate in new hire orientation on educating staff on patient safety and advocacy.
Identify critical needs with regard to customer service and discuss with supervisor and medical staff.
Perform other functions and tasks as assigned.
High school diploma or equivalent required. Associate or bachelor's degree preferred. Experience in customer service or risk management preferred. Experience with behavioral health patients preferred.
Keywords: Camp Recovery, Killeen , Patient Advocate, Other , Belton, Texas
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