Patient Advocate
Company: Camp Recovery
Location: Belton
Posted on: March 16, 2023
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Job Description:
ESSENTIAL FUNCTIONS:
Facilitate patient/family grievance process to include processing
the complaint, getting the grievance to the appropriate manager and
following up with the complainant for resolution purposes.
Collaborate with appropriate staff to develop acceptable
resolutions to potential complaints.
Work to identify process failures resulting in possible threats to
patient rights or patient safety.
Keep complaint and grievance logs up to date.
Work closely with risk department and department managers to ensure
patient concerns are dealt with in a timely and appropriate
manner.
May participate in new hire orientation on educating staff on
patient safety and advocacy.
Identify critical needs with regard to customer service and discuss
with supervisor and medical staff.
OTHER FUNCTIONS:
Perform other functions and tasks as assigned.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
High school diploma or equivalent required. Associate or bachelor's
degree preferred. Experience in customer service or risk management
preferred. Experience with behavioral health patients
preferred.
Keywords: Camp Recovery, Killeen , Patient Advocate, Other , Belton, Texas
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