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Service Coordinator 2- HCS IDD

Location: Belton
Posted on: May 27, 2023

Job Description:

Job Details

Job Location
Belton - IDD Mary Jane - Belton, TX

Education Level
4 Year Degree

Salary Range
$19.09 - $20.57 Hourly

Travel Percentage

Job Shift

Service Coordinator 2- HCS IDD - 1692

GENERAL DESCRIPTION: Serves as the primary Service Coordinator for the consumer on his or her caseload currently being served in the Home and Community-based Services and/or Texas Home Living waiver programs. Responsible for the development of a relevant Person Directed Plan (PDP) based on the needs and desires of the consumer and the ongoing evaluation of the plan. Facilitates planning meeting discussions to discover these needs. Responsible for the service planning, monitoring of the plan, crisis prevention, and assessment of each assigned consumer. Works closely with a network of internal and external service providers. Responsible for completing accurate documentation within the timeframes set forth by the unit and HHSC. Work involves serving as a liaison between clients and their families in obtaining assistance and rehabilitative treatment. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.


  • Adhere to the Work Values and Behavior Addendum and demonstrate the qualities listed of: high ethical values, trustworthiness, integrity, cooperation, personal accountability, cultural sensitivity, conflict resolution and problem solving, appreciation and recognition, and respect and dignity. All of these qualities along with regular attendance, dependability, and promptness are required to provide quality and consistent services to IDD consumers.
    • Interact effectively and create and maintain a professional working relationship with all individuals, internally as well as externally. Willing to accept coaching and constructive criticism from others while developing effective working relationships with all team members. Support team concepts and cooperate with others to achieve team objectives.
      • Assessment: Responsible for the assessment of consumer needs based on the discovery process using the appropriate tools. Completes Service Coordination Assessment upon enrollment, annually, or as status changes.
        • Service Planning: Service Planning: Responsible for the development and ongoing evaluation of the Person Directed Plan, including facilitating the planning team meeting. 45-60 days prior to expiration of implementation date SC will meet with consumer to identify needs for following plan year. All required paperwork needs to be submitted to Administrative Assistant within 10 days of the meeting date. SC turns the plan in to Administrative Assistant no later than 30 days prior to expiration and sends an email to request objectives from the providers. SC will also send the plan to HRC, if needed. May counsel clients and families on community facility placements related to services. May participate with the school system for client service planning.
          • Monitoring of the Plan: Responsible for making face to face contacts with consumers on assigned caseload based on the frequency set forth in the Person Directed Plan. Responsible for meeting the unit policy regarding meeting an A (51-face to face) goal of 95% and a B (52-additional face to face or collateral contact) goal of 100%. Documents delivery and satisfaction and progress or lack of progress for both GR and non-GR services at least once every 90 days. May approve, coordinate and monitor clients trust funds.
            • Documentation: Responsible for entering and final approving service tickets/progress notes into the Electronic Health Record (EHR) every Monday by 5pm for the previous week. This deadline will be superseded by the Encounter Data deadline issued by the IDD Data Manager.
              • Communication: Responsible for carrying a work cell phone and returning calls from the office phone and work cell phone by 5pm the next business day. Responsible for checking emails daily and responding by 5pm the next business day. Must contact Supervisor when out for the day or running more than 15 minutes late. Must indicate on board where they are going and a general time of when they should be returning.
                • Participate in the Random Moment Time Study as required, including completing the required training.
                  • Performs related work as assigned.
                    • Regular attendance, dependability, and promptness are required for the 8-5 work day or agreed upon hours 100% of the time, to ensure consistency and completeness of programs processes.
                      • Professional Development - Successfully complete training required to maintain skill competency and cross training to ensure consistency across program procedures. Complete continuing education as required by professional standards and the Center.
                        • Frequent daily driving within the catchment area is required. GENERAL QUALIFICATIONS:

                          • Experience in a field relating to the agency program preferred.
                          • Graduation from an accredited four-year college or university with a major course work in a field relevant to the assignment. Knowledge/Skills/Abilities
                            • Central Counties Services incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position.
                            • Ability to facilitate planning team meetings and develop the Person Directed Plan (PDP) based on the needs and desires of the consumer and family/guardian.
                            • Ability to assess the consumers situation and revise the PDP accordingly.
                            • Responds to consumer crises in a responsive and timely manner.
                            • Ability to interview all relevant persons in the discovery process.
                            • Ability to complete plan documentation and progress note documentation within timeframes set by the division. Documentation must be timely and accurate.
                            • Ability to proficiently utilize computer programs, e.g., Microsoft Word and Excel.
                            • Ability to see, hear and talk effectively within job requirements.
                            • Ability to stand, sit and walk for extended periods.
                            • Ability to effectively handle potentially aggressive behavior in a positive manner.
                              • Relationship Skills
                              • Ability to communicate effectively, both verbally and in writing.
                              • Work behavior must be compatible with Center value statement and Policies and Procedures Manual contributing to an environment of problem solving, building trust, conflict resolution, and customer service.
                              • Ability to perform tasks effectively and efficiently.
                              • Ability to plan and schedule work and implement directives without constant supervision.
                              • Ability to present a professional appearance and conduct when representing the Center.
                              • Ability to work cooperatively and productively with supervisor, individuals, co-workers, and groups of persons at all levels of activity, contributing to a strong spirit of teamwork.
                              • Ability to establish and maintain effective working relationships with staff, other agencies and the general public using tact, courtesy and good judgment.
                              • Additional Requirements
                                • Must have and maintain a valid drivers license with an acceptable driving record.
                                • Regular attendance and reliability is critical to business operations.
                                  EQUAL OPPORTUNITY EMPLOYER

                                  Central Counties Services is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, genetic information, or any other characteristic protected by state or federal law.

Keywords: CENTRAL COUNTIES CENTER FOR MENTAL, Killeen , Service Coordinator 2- HCS IDD, Other , Belton, Texas

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