Medical Receptionist/Front Desk - (Northwest Austin)
Company: Texas Orthopedics, a division of OrthoLoneStar
Location: Austin
Posted on: May 8, 2024
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Job Description:
GENERAL JOB DESCRIPTION: Perform all responsibilities of the
reception area, which primarily involves; checking in and checking
out patients, scheduling new and follow-up appointments, verifying
insurance benefits, and collecting payments due at time of
service.ESSENTIAL FUNCTIONS: - Answer telephones, schedule
appointments and redirect to appropriate departments as needed. -
Schedule and reschedule appointments for patients with attention to
all insurance rules and limitations per physician preferences,
including physical therapy appointments. - Confirm appointments in
advance; reach out to patient when necessary. - Prepare schedules
for clinic and identify any issues prior to visit. - Greet
patients, check-in and help patients complete necessary intake
forms. - Confirm, capture, and correct any changes in patient
demographics and insurance. - Verify insurance and obtain benefits
as needed; identify remaining deductible amount and/or copay to
collect. - Collect patient payment according to the patient's
benefits and as noted within the EHR and other applicable software.
- Collect and scan patient's insurance card and photo ID. - Mail no
show letters daily. - Review daily superbills for completion from
clinic team, make edits necessary to collect proper time of service
payment due at check-out. - Balance payments received and prepare
deposit daily. - Complete all scheduling tasks, messages, requests,
referrals, and faxes. - Return voicemails as well as making second
and third attempts to patients who have left voicemails. - Provide
EOB to patients and thoroughly explain balance as needed. - Fax DWC
forms to proper recipients. - Collate, sort and identify a variety
of medical information for scanning/queuing into EMR system - Sort
faxes and assist with any fax failures and distributing to
appropriate departments as needed. - Assist with Release of
Information requests by completing in office or sending to third
party accordingly. - All other duties as assigned. Compensation
details: 16-21 Hourly WagePI0093955924cb-31181-34414130
Keywords: Texas Orthopedics, a division of OrthoLoneStar, Killeen , Medical Receptionist/Front Desk - (Northwest Austin), Other , Austin, Texas
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