Business Analyst, Sales Force

Company: American Heart Association
Location: Killeen
Posted on: March 19, 2023

Job Description:

**Overview**Now is the time to join an organization that enables you to be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career!The American Heart Association has an excellent opportunity for a Business Analystat our **National Center** office located in **Dallas, TX (flexible work arrangements are available)!**As the Business Analyst, you will be:+ Responsible for gathering, analyzing, and managing requirements for Salesforce projects.+ Responsible for detailing business requirements, technical requirements, user stories, use cases and data conversion requirements as a project team member.+ Responsible for developing test plans, user acceptance testing, and user documentation.The American Heart Association offers programs to help you maintain work/life satisfaction according to your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university as well as various other training and support mechanisms locally and through our National Center.\#TheAHALife is our company culture, our way of life, reflecting our diversity and inclusion, our focus on work-life satisfaction, and our Guiding Values - Check out this hashtag on Facebook, Instagram, and Twitter today!**Responsibilities****Essential Job Duties**+ Gather, analyze, and document business data requirements, workflow processes, and process improvements. Conduct interviews with business leaders and authorities to elicit and identify user requirements.+ Translate business requirements to technical requirements in conjunction with technical team. Document and gain approval for requirements from project team and business sponsor.+ Provide data analysis for integration requirements, reporting needs, and other functions. Maintain effective communications with supervisor, project managers and team members.+ Trace requirements to deployed system to ensure all the requirements are met. Participate in development and deployment process as needed.+ Create use cases and test scripts for functional and user acceptance testing and serve as liaison to business during UAT process. Identify and resolve defects as requested.+ Provide status updates and reporting while meeting project schedule, deadlines, landmarks, and budget. Advise Project Manager of technical issues, project barriers and resolutions.+ Provide use cases and other documentation for development of training and user documentation. Assist in developing training documents as requested or needed.**Qualifications****Minimum Qualifications**+ Bachelor's Degree in Computer Science, Information Systems, Business Administration or related technology certification+ Three (3) years of experience in a business analyst role demonstrating understanding of business software concepts, capabilities and opportunities+ Three (3) years of experience with one or more of the assigned line of business applications and systems (ex. SharePoint, Dynamics, Blackbaud, Finance, etc.)+ Three (3) years of experience with data mapping as well as integration requirements and documentation+ Five (5) years of extensive knowledge of business processes, organization and techniques+ Three (3) years of proficient experience in Microsoft applications including Visio and SharePoint+ Three (3) years of working experience in Salesforce platform - Sales Cloud, Experience Cloud, Nonprofit Cloud (NPSP)+ Ability to work on multiple projects concurrently and prioritize to meet competing deadlines+ Excellent verbal and written communication skills+ Proven track record in fast paced environment, strong time management skills+ Demonstrated competence and success in prior assignments and professional integrity**?Preferred Qualifications**+ Three (3) years of knowledge and experience with non-profit or sales industry with contact management, customer relationship management or related systems and software+ Two - Three (2-3) years of experience with Salesforce Marketing Cloud+ Ensure 100% alignment to all BT and American Heart Association policies, processes and procedures related to technology**Compensation & Benefits**The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.+ **Compensation** - Our goal is to ensure you have a competitive base salary. That's why we regularly review the market value of jobs and make adjustments, as needed.+ **Performance and Recognition** - You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.+ **Benefits** - We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.+ **Professional Development -** You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association's national online university, with more than 100,000 resources designed to meet your needs and busy schedule.+ **Work-Life Harmonization -** The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.The American Heart Association's 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.**At American Heart Association - American Stroke Association, diversity, inclusion, and equal opportunity applies to both our workforce and the communities we serve as it relates to heart health and stroke prevention.****This position not a match with your skills?** Click here to see other opportunities.EOE/Protected Veterans/Persons with Disabilities**Location** _US-TX-Dallas_**Posted Date** _2 hours ago_ _(3/15/2023 3:05 PM)_**_Requisition ID_** _2023-10269_**_Job Category_** _Information Technology_**_Additional Locations_** _Diversity Distribution US - Top 57_**_Position Type_** _Full Time_**Location:** TX-Killeen

Keywords: American Heart Association, Killeen , Business Analyst, Sales Force, Professions , Killeen, Texas